Process Optimization Manager

Responsibilities

• Assess, analyze, design, and support the execution of enterprise process optimization initiatives.
• Work directly with business stakeholders to understand current-state processes, identify pain points and root causes, evaluate improvement opportunities, and help implement practical changes.
• Lead and support initiatives/projects within a portfolio of process improvement and optimization initiatives, initially focused on claims operations and related value streams.
• Partner with operating company leaders, claims leaders, underwriting leaders, finance leaders, technology teams, shared services, corporate executives, and external vendors to identify and advance improvement opportunities.
• Conduct current-state process assessments, including interviews, data review, workflow observation, pain point analysis, dependency mapping, and documentation of process variations across decentralized business units.
• Facilitate value stream mapping, root cause analysis, process redesign sessions, and structured problem-solving workshops with business and technical stakeholders.
• Develop future-state process designs that improve quality, cycle time, productivity, transparency, control, customer or claimant experience, and overall operational effectiveness.
• Identify opportunities for workflow automation, technology enablement, process standardization, control improvement, data quality enhancement, and elimination of non-value-added activity.
• Avoid relying solely on technology to resolve operational pain points by assessing improvement opportunities across people, process, data, technology, governance, and change management dimensions.
• Support development of project charters, implementation roadmaps, business cases, ROI estimates, resource plans, executive presentations, and decision materials for the group executive leader and senior stakeholders.
• Collaborate with technology partners to translate business needs into practical requirements for workflow tools, reporting, automation, analytics, and other operational solutions.
• Contribute to the evaluation of AI, automation, RPA, analytics, and emerging technology opportunities, with emphasis on business fit, risk, practicality, adoption, and measurable outcomes.
• Prepare clear, concise, executive-ready documentation, presentations, process maps, decision summaries, and recommendations for business and corporate leadership.
• Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.

Qualifications

• At least 5 years of relevant experience in process improvement, operational excellence, business transformation, management consulting, project management, business analysis, or a similar function.
• Demonstrated experience assessing current-state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans.
• Strong communication and presentation skills, including storytelling skills.
• The ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables.
• Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups.
• Strong analytical, facilitation, communication, problem-solving, and organizational skills.
• Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools.
• Knowledge/experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance).
• Ideal Claims experience.
• Proven track record in reviewing and improving business processes in operational environments.
• Strong stakeholder management and exceptional organizational skills.
• Creative problem-solver who thinks “outside the box.”
• Experience with JIRA, Confluence, ServiceNow, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools.
• Ability to travel approximately 25% - 50%, based on project and business needs.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms. Salary Range - $116K to $165K, dependent on experience, knowledge and location. Berkley is committed to offering comprehensive and competitive employee health benefits that help our employees stay healthy, feel secure and maintain a work/life balance. We offer Medical, Dental, Vision, Flexible Spending Account, Health Savings Account and a Health Reimbursement Arrangement. We support our employees in planning for their current and future security by offering Short & Long Term Disability, 401(k)/Profit Sharing/Employee Stock Purchase Plan, Life/Accidental Death & Dismemberment/Travel and Additional Life Insurance. We want our employees to live productive and fulfilling lives. We promote work-life balance and personal wellness by providing an Employee Assistance Program, Paid Time Off (Vacation/Sick/Holidays) and encouraging employees to participate in our groups wellness program. We take risk management excellence and your professional growth and ongoing development seriously by offering industry-related education and exams along with industry-related tuition assistance.