Process Optimization Analyst

Responsibilities

• Assess, analyze, design, and support the execution of enterprise process optimization initiatives.
• Partner closely with stakeholders to understand current-state processes, identify pain points, and implement improvements.
• Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking.
• Map, analyze, and redesign business processes to drive efficiency and eliminate duplication.
• Gather requirements, manage stakeholders, and ensure readiness for change.
• Partner with BPO providers to consolidate and standardize processes across multiple operating units.
• Partner with Technology teams on the installation of RPA/BOTs and AI-driven automation.
• Lead cross-functional projects, acting as a bridge between business and technology.
• Maintain process documentation and support the adoption of best practices.
• Provide regular updates to governance groups and support ad hoc initiatives as needed.
• Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.

Qualifications

• At least 3-5 years of relevant experience in process improvement, operational excellence, business transformation, business analysis, or a similar function.
• Demonstrated experience assessing current-state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans.
• Strong communication, presentation, and storytelling skills.
• Ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables.
• Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups.
• Strong analytical, facilitation, communication, problem-solving, and organizational skills.
• Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools.
• Knowledge and/or experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance), ideally with claims experience.
• Proven track record in reviewing and improving business processes in operational environments.
• Strong stakeholder management and exceptional organizational skills.
• Creative problem-solver who thinks “outside the box.”
• Experience with JIRA, Confluence, ServiceNow, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Additional Requirements

• Location and Travel: Jacksonville, FL.
• Travel: Approximately 30%–60%, based on project and business needs.
• Sponsorship Details: Sponsorship not Offered for this Role.