Process Intelligence Consultant

Key Responsibilities

• Identifies and manages enterprise-wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long-term profitable growth
• Develops and delivers operational dashboards and/or analyses in Celonis or other process intelligence tools
• Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization
• Excellent analytical skills to identify process inefficiencies and understand the root causes – always in close collaboration with the customer/AOR and with focus on improving overall customer experience
• Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking. Develops strategic decisions
• Integrates external research, subject matter knowledge, and best practices with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy
• Analyzes ambiguous problems. Breaks down complex information in a systematic and communicable manner
• Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers
• Drives analysis and direction of process improvement engagements
• Improves department outcomes through innovation and expert guidance
• Manages relationships with internal data partners with focus on maintaining data integrity
• Gathers functional AOR requirements and translates them to technical requirements, depending on the solution

Preferred Qualifications

• Experience 3 or more years of related experience
• Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools preferred
• Basic knowledge of SQL
• Experience delivering operational dashboards and/or analyses using tools such as Power BI, Tableau, Qlik, or similar
• Experience with process mapping tools such as Visio, Blue Works Live, or similar
• Experience conducting a business process improvement engagement

Skills

• Celonis Process Mining
• Communication
• Data Analysis
• Design
• Prioritization
• Process Improvements
• Time Management

Compensation

Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications.