Process Innovation Lead, AI & Workflow Transformation

Company Overview

MCM (Modern Creation München) is a luxury lifestyle goods and fashion house founded in 1976. The brand blends German heritage with cutting‑edge techniques, partnering with music, art, travel, and technology to appeal to a global, genderless, ageless audience of millennials and Gen Z. MCM operates online and in 650 stores worldwide, including locations in Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, the Middle East and more. More information: www.mcmworldwide.com.

Culture & Values

MCM fosters a highly collaborative, multinational workforce and is committed to corporate social responsibility, diversity, and inclusion. The company recruits and retains employees from diverse backgrounds, raises awareness of diversity issues, and maintains a supportive environment where inclusivity is expected. MCM enforces zero tolerance for harassment, insultation, ostracization, or groundless defamation.

Role Summary

MCM is seeking a Process Innovation Lead, AI & Workflow Transformation to drive workflow transformation across critical business processes and operational functions within a global retail organization. The role serves as a business process architect at the intersection of process innovation, AI enablement, and business transformation. The incumbent will diagnose operational challenges, redesign workflows, evaluate emerging AI and automation capabilities, and translate business needs into requirements for technical delivery teams. This position works in‑office five days per week.

Responsibilities

• Identify operational challenges and workflow improvement opportunities across business functions.
• Redesign processes to improve decision‑making, efficiency, visibility, and scalability.
• Evaluate AI, automation, and technology solutions against business needs.
• Translate business requirements into actionable deliverables for implementation teams.
• Build business cases and ROI models to support prioritization and investment decisions.
• Partner with business stakeholders and delivery teams to ensure successful execution.
• Continuously assess how AI and workflow innovation can improve business operations.
• Take a practical approach to solving unfamiliar problems.

Qualifications

• 7+ years of professional experience, including at least 5 years in process innovation, product management, business process consulting, digital transformation, agile transformation, or related disciplines.
• Experience leading corporate‑scale transformation initiatives from problem definition through successful delivery.
• Working knowledge of complex cross‑functional business processes and operational workflows within retail or other consumer‑facing industries.
• Practical experience applying AI, automation, or workflow technologies to solve business problems.
• Strong communication and stakeholder management skills.
• Experience working across global and cross‑functional organizations.

AI & Automation Experience

• Practical experience applying modern AI and automation technologies in business environments, including low‑code/no‑code platforms, workflow automation tools, AI‑enabled business processes, or related technologies.
• Ability to evaluate where AI creates business value versus where process, governance, data, or systems improvements are more appropriate.
• Preferred experience in retail, luxury fashion, consumer products, or other inventory‑intensive industries.
• Experience with PLM, ERP, merchandising, supply chain, or other enterprise platforms.

Compensation

$120,000 – $160,000 per year.