Process Improvement Strategist Senior

Who We Are

The Health & Insurance Benefits Division is part of TRS, a dedicated team of self-motivated change agents focused on delivering high-quality healthcare for nearly three-quarters of a million active and retired Texas public educators. We invest nearly $4 billion annually to improve the lives of our members.

What You Will Do

• Defines and evolves division-wide process improvement methodologies (e.g., EQuIPT model).
• Establishes structured approaches to identifying, prioritizing, and solving operational challenges.
• Aligns improvement efforts with strategic priorities and organizational goals.
• Designs scalable frameworks applicable across programs, vendors, and operational cycles.
• Oversees execution of prioritized improvement initiatives.
• Collaborates with program teams, SMEs, and vendors on implementation.
• Ensures alignment between strategy, execution, and outcomes.
• Supports change management and adoption across teams.

Governance & Operational Standardization

• Designs governance models (RACI/DACI, decision timelines, escalation paths).
• Standardizes processes, documentation, tools, and workflows across teams.
• Establishes accountability structures and decision-making discipline.
• Improves visibility into deliverables, dependencies, and risk areas.

Process Analysis & Continuous Improvement

• Leads cross-functional process reviews and root cause analysis.
• Identifies gaps in planning, coordination, and execution.
• Develops actionable recommendations tied to measurable outcomes.
• Facilitates after-action reviews and structured improvement assessments.

Reporting, Insights & Communication

• Develops executive summaries, board-level materials, and recommendations.
• Establishes and tracks KPIs tied to process performance.
• Buils dashboards and reporting structures for visibility (e.g., Power BI).
• Communicates progress, risks, and outcomes to leadership.

Required Education

• Bachelor’s degree from an accredited college or university in business administration, public administration, organizational development, healthcare administration, communications, or a closely related field.
• Additional full-time experience in process improvement, operational strategy, program management, governance, organizational effectiveness, or similarly related experience may be substituted on an equivalent year-for-year basis.

Required Experience

• Five (5) years of full-time directly related, progressively responsible experience in process improvement, operational strategy, program management, governance, organizational effectiveness, or related experience.
• Experience leading cross-functional process improvement or operational initiatives.
• Experience with Power BI, Tableau, SharePoint, or other business reporting and workflow tools.

Preferred Qualifications

• Certification in Lean, Six Sigma, project management, change management, or a related discipline.
• Experience working in healthcare administration, public sector operations, or another highly regulated environment.
• Experience supporting executive leadership, strategic planning activities, or board-related materials.
• Knowledge of process improvement methods, operational planning, root cause analysis, and performance measurement.
• Knowledge of TRS laws, regulations, policies, procedures, processes, and systems.
• Skills in analyzing complex business processes, identifying gaps, and developing practical recommendations.
• Skills in preparing reports, summaries, presentations, and other materials for management or executive audiences.
• Ability to manage multiple priorities, facilitate collaboration across teams, and communicate effectively with internal and external stakeholders.
• Ability to establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
• Ability to work effectively in a professional team environment.

Veterans, Reservists or Guardsmen Information

• Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply.