Process Improvement Coordinator

Responsibilities

• SOP Development & Documentation
• Develop, write, format, and maintain company-wide Standard Operating Procedures (SOPs) for all construction and operational processes.
• Conduct interviews and workflow assessments with field personnel, project managers, superintendents, safety personnel, and department leaders to document current processes.
• Create clear process maps, workflows, checklists, forms, and visual guides to support SOP implementation.
• Standardize procedures across departments to ensure consistency, quality, safety, and compliance.
• Establish document control processes, version management, and approval workflows for all SOPs.
• Project Coordination
• Manage SOP development projects from initiation through implementation.
• Prioritize SOP creation efforts based on operational needs, risk exposure, and leadership direction.
• Cook meetings, gather stakeholder feedback, and track project milestones.
• Maintain SOP development schedules and provide progress reports to leadership.
• Training & Implementation
• Aid department managers with SOP rollout and implementation.
• Support training initiatives by creating training materials and process guides.
• Monitor SOP adoption and identify opportunities for continuous improvement.
• Gather feedback from field and office personnel to improve procedures.
• Compliance & Continuous Improvement
• Ensure SOPs align with company policies, customer requirements, industry standards, and regulatory requirements.
• Perform periodic reviews and audits of existing SOPs.
• Recommend process improvements to increase efficiency, productivity, quality, and safety.
• Maintain a centralized SOP library and document repository.

Qualifications

• Associate's degree or equivalent experience in Construction Management, Business Administration, Telecommunications, Engineering Technology, or related field.
• 2+ years of experience in telecommunications construction, utility construction, infrastructure projects, project coordination, or operations management.
• Experience developing SOPs, work instructions, or quality management documentation.
• Knowledge of telecommunications construction practices and industry standards.
• Experience with process improvement methodologies
• Strong technical writing and documentation skills.
• Proficiency with Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Visio or similar workflow software.
• Excellent organizational, project management, and communication skills.
• Ability to work independently and manage multiple projects simultaneously.

Physical Requirements

• Ability to travel to project sites, offices, warehouses, and construction locations as needed.
• Ability to conduct field observations and interviews in active construction environments.
• Ability to sit, stand, and use a computer for extended periods.

Benefits

• Competitive compensation
• Robust benefits including BCBS health care, dental, vision, company paid disability and life insurance, PTO, sick leave plans up to a 6% match on the 401K.

Pay Range

Pay Range: $24.00 - $26.00 per hour.

Company Information

• Concordia Wireless is a privately held full-service engineering and telecom infrastructure construction firm.
• We support Fortune 500 clients such as T-Mobile, Verizon, and AT&T.
• We are seeking a Process Improvement Coordinator to assist our Construction team with ongoing expansion.
• We offer endless growth opportunities with yearly performance reviews.
• We are committed to creating an inclusive environment for all employees.