Process Design Specialist

About the role

The Process Design Specialist supports the definition, documenting, and validation of scalable marketing processes that enable efficient execution, and consistent ways within marketing and aligned partner teams. This individual contributor role focuses on process discovery, analysis, and contributes to future state process development. The Specialist partners closely with marketing teams, and members of the process marketing transformation team to support process clarity, alignment to business outcomes, and ready for successful rollout and adoption. This role operates within defined frameworks and receives guidance on complex initiatives.

Responsibilities

• Conduct detailed process discovery across marketing and partner teams by: Documenting current state workflows, Identifying inefficiencies, pain points, and variation, Capturing roles, handoffs, inputs, outputs, and decision points, Gather insights through interviews, workshops, and working sessions with stakeholders
• Analyze findings for simplification, standardization, or automation
• Contribute to the development of future state marketing processes
• Aid in creating process maps and workflow diagrams, Document roles, responsibilities, and workflow steps, Identify where automation or AI-enabled capabilities may support improved efficiency
• Partner with stakeholders to review and refine proposed process changes
• Collaborate with marketing technology teams to provide process inputs that inform system workflows
• Support identification of opportunities where automation and workflow improvements
• Provide documentation that helps translate process needs into system configuration
• Support implementation planning and delivery alongside other members of the marketing transformation team
• Collaborate cross-functionally with Marketing and aligned partner teams
• Incorporate feedback into process updates and improvements
• Contribute to a culture of continuous improvement, standardization, and scalable ways of working

Qualifications

• Strong foundational process design and analytical skills, with the ability to simplify complex workflows
• Experience documenting processes using mapping tools
• Basic familiarity with automation and AI enabled workflows (e.g., intelligent routing or decision support)
• Ability to collaborate effectively in cross-functional initiatives
• Basic Qualifications: 2-5 years of experience contributing to process design, business operations, or workflow optimization
• Experience supporting cross-functional initiatives
• Familiarity with process documentation tools such as Visio, Lucidchart, or similar platforms
• Experience working with technology or platform teams
• Preferred Qualifications: Basic familiarity with marketing technology platforms or content supply chain tools (e.g., Adobe Workfront, AEM, Target)
• Exposure to workflow automation and AI enabled process capabilities
• Experience translating process designs into system, automation, or platform requirements

Skills

• Strong foundational process design and analytical skills, with the ability to simplify complex workflows
• Experience documenting processes using mapping tools
• Basic familiarity with automation and AI enabled workflows (e.g., intelligent routing or decision support)
• Ability to collaborate effectively in cross-functional initiatives

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eighth paid holidays
• Continuous learning and leadership development
• Volunteer opportunities

What We Can Offer You

• Dynamic, inclusive environment
• Competitive pay
• Merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement