Process Design Manager

About the Role

This role is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. It also involves defining and maintaining an operational technology strategy that supports the organization's strategic process transformation objectives.

Responsibilities

• Implements highly complex solutions to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability.
• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions.
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics align with long-term strategic goals.
• Manages change by establishing governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB.
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders.
• Translates complex operational workflows into normalized "Process Objects" and aligns business needs to enterprise capabilities.
• Maintains process and capability taxonomies and enables horizontal solutions designed across business functions.
• Facilitates a translation layer between operational subject matter experts, process design teams, enterprise architecture, and technology partners.

Managerial Responsibilities

• Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Demonstrates deep process knowledge, operational excellence, and innovation through simplicity, data-based decision-making, and continuous improvement.
• Communicates enterprise decisions, purpose, and results, connecting to team strategy, priorities, and contributions.
• Ensures proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
• Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Assesses talent and builds bench strength for roles across the organization.
• Delivers results by effectively prioritizing, inspecting, and delegating team work.

Qualifications

• Experience in process integration, operations, or technology enablement.
• Background in collaborating with and influencing senior executives.
• Experience in agile delivery and software testing.
• Ability to communicate fluently across business and technology domains.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Background in Computer Science, Data Science, enterprise architecture, or related capability.
• MBA and/or 5+ years of relevant experience leading technology change within an operation.

Skills

• Business Process Analysis
• Continuous Improvement
• Process Design
• Process Management
• Process Performance Measurement
• Conflict Management
• Critical Thinking
• Program Management
• Scenario Planning and Analysis
• Strategic Thinking
• Decision Making
• Drives Engagement
• Relationship Building

Shift: 1st shift (United States of America)

Hours Per Week: 40