Process Assistant, RSR

About the role

Process Assistants are part of the Last Mile operations in Rural Super Rural (RSR) and play a crucial role in this rapidly growing team. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements.

Training requirement

This position requires in-role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

Responsibilities

• Assist in the training of new Delivery Associates on how to drive and operate the vehicles
• Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections
• Ensure adherence to dress code standards
• At times assisting with production duties, training sort associates and verifying SOP compliance
• Track and monitor performance including on road ride behinds / ride alongs to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities
• Understand workflow and daily production goals
• Ensure all federal, state and local laws and requirements are being followed
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture
• Ensure all job injuries are reported timely in accordance with established policy and procedure
• Provide direction utilizing independent judgment
• Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor
• Ensure work areas remain clean and are equipped with proper equipment and supplies
• Identify and address safety hazards within the work area

Basic qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Valid and active driver's license
• Must be able to obtain and maintain a Driver Qualification File

Preferred qualifications

• Associate's or Bachelor's Degree, and/or prior Amazon experience
• Demonstrates problem solving and analytical skills
• Ability to communicate effectively (written and verbal) across various levels of an organization
• History of meeting/exceeding departmental goals
• Experience leading teams
• Capable of providing direction to team members using independent judgment
• Organization and time management skills

Pay

Starting pay is $22.00 - $22.00 USD hourly. Final pay will be based on factors including shift selection and location.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.