Process Assistant, RSR

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers—from the second an order is placed online to the seamless coordination of that order behind the scenes. We strive to stay agile, fluid, and intentional, embodying our core Leadership Principle: Bias for Action. Our teams band together, roll up their sleeves, and aren’t content with just standing still as we aim to become the most customer-centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote areas. We combine operations and support teams to continually innovate the last-mile delivery process while bringing smiles to our customers’ faces.

About the role

Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. You will manage daily department duties, including allocating labor, leading meetings, assigning job duties, providing work direction, and communicating with internal and external suppliers.

Responsibilities

• Track and report ATS/labor hours
• Occasionally assist with production duties, train associates, and verify SOP (standard operating procedure) compliance
• Ensure successful area performance through tracking and reporting metrics
• Independently assess all aspects of associate work performance and provide timely and detailed feedback
• Participate in Operational Excellence initiatives
• Maintain a full understanding of workflow and daily production goals
• Review and update SOPs as required
• Ensure work areas remain clean and properly equipped
• Identify and address safety hazards within the work area, and participate in safety initiatives
• Coach associates on ways to work safely at all times
• Ensure all job injuries are reported timely in accordance with established policies and procedures
• Provide vacation coverage for Area Managers

Requirements

• 1+ years of Microsoft Office products and applications experience
• High school diploma or equivalent
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Work 40 hours/week, with overtime as required

Preferred Qualifications

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Awareness and willingness to use OPEX tools and techniques
• Demonstrates problem-solving and analytical skills
• Ability to communicate effectively (written and verbal) across various levels of an organization
• History of meeting/exceeding departmental goals
• Experience leading teams
• Capable of providing direction to team members using independent judgment
• Strong organization and time management skills

Pay

Starting pay: $24.00 USD hourly (includes base pay rate plus the highest available shift differential, depending on the shift selected). As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location.

Benefits

• Day 1 benefits including EAP, Mental Health Support, and Medical Advice Line
• 401(k) matching

Learn more about our benefits at hiring.amazon.com/why-amazon/benefits.