Process Assistant

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals to join our team. In this role, you will ensure employee productivity is maximized and customer engagement is achieved while maintaining our customer expectations for timely and accurate order delivery.

Our Operation’s workflow has three major components: First mile (where the product is housed and ready for order), Middle mile (where the order is hauled to your area), and Last mile (when the product is delivered to the customer’s door). Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting customers with speed. We are a combination of operations and support teams aligned to innovate the last-mile customer experience.

Responsibilities

• Support, mentor, and motivate others
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention, and Human Resources to develop plans to meet business objectives

Requirements

• At least 18 years old and authorized to work in the United States
• Able to work 40 hours/week, with overtime as required
• Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school diploma or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ year of leadership experience directly managing others
• 1+ year working in a like environment (manufacturing/distribution/warehousing/retail)
• Experience with performance metrics and lean process improvement
• Excellent written and verbal communication and interpersonal skills to coach, train, and assist team members

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at hiring.amazon.com/why-amazon/benefits.

Pay

USA, OH, Lebanon - $24.25 - $26.25 USD hourly (includes base pay rate plus the highest available shift differential). As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location.