Process and Quality Manager

Responsibilities

• Developing relationships with our internal and external customers
• Lead and teach our Process and Quality Engineers with planning, observing, recording, analyzing, and providing improvement recommendations with the work.
• This includes direct interaction with the crews and field leadership, film studies, After Action Reviews, and written reports.
• Partner with our Project Teams to implement and sustain process improvements and quality plans.
• Evaluate and revise, develop new, and implement Project Quality Plans (PQP) and company-wide QA/QC procedures that include but are not limited to:
• Compliance with contract documents, drawings, specifications, and applicable codes and standards.
• Inspections, testing, and documentation for construction activities.
• Non-conformance reports (NCRs), corrective actions, and root cause analysis.
• Internal audits and support external audits and client inspections.
• Understanding ISO 9001 and implementing those principles.
• Collaborate with our design partners, Preconstruction, and Project Teams on prefabrication opportunities, evaluate cost benefit analysis, and implement as determined appropriate into the construction documents.
• Explore new prefabrication opportunities
• Represent the company in presentations and interviews
• Collect historical data, evaluate, and share with Preconstruction Department
• Lead the coordination of all prefabrication builds (JPC Self-Performed or subcontracted)
• Continuously improving the methodology of Process Improvement for observing and analyzing work (JPC Self Performed and Subcontracted)
• Analyze current construction and business processes to identify inefficiencies, bottlenecks, and improvement opportunities.
• Develop dashboards (KPIs) and reports to communicate performance and improvement results to leadership.
• Provide training, coaching, and change management support for new processes and tools.
• Collaborate and lead quality and process improvement initiatives with Operations, Accounting and Finance, Marketing and Business Development, Preconstruction, Training and Development, Safety, Yard and Shop, and Technology teams to align improvement efforts.
• Create and maintain standard operating procedures (SOPs), process maps, and work instructions.

Qualifications

• Bachelor's degree related to construction or manufacturing field, or completion of a skilled trade apprenticeship.
• Ten years of experience in the construction or manufacturing field where knowledge was gained in the areas of design and specifications, profit and loss, processes and process improvement, finance, and quality management.
• Five years of team leadership and managerial experience
• Strong analytical, problem-solving, and data interpretation skills
• Excellent communication, facilitation, and presentation abilities
• Ability to influence without direct authority and lead organizational change
• Process mapping and workflow design expertise
• Proficiency in Microsoft Excel, Power BI, or similar reporting tools
• Ability to manage multiple initiatives simultaneously
• Ability to work independently and collaboratively with diverse teams
• Ability to focus on details