Problem Solving Specialist

Responsibilities

• Receive, review, and manage referrals from the Family Solutions Center (FSC).
• Conduct assessments to identify housing barriers, strengths, resources, and immediate needs.
• Provide problem-solving interventions for families experiencing homelessness or at risk of homelessness.
• Facilitate mediation and conflict resolution between clients, family members, and friends that can support keep the family stabilized.
• Connect participants to community resources, mainstream benefits, emergency assistance programs, and supportive services.
• Maintain accurate and timely documentation of client interactions, assessments, referrals, case notes and outcomes in applicable databases and case management systems.
• Monitor participant progress and provide ongoing follow-up to ensure successful resolution of housing crises.
• Track performance measures and program outcomes in accordance with agency and funder requirements.
• Participate in case conferencing and multidisciplinary team meetings to support coordinated care.
• Advocate on behalf of clients to reduce barriers to housing and services.
• Maintain knowledge of local housing resources, landlord engagement strategies, and homelessness prevention programs.
• Aid in outreach and engagement efforts to identify and support households in housing crisis.
• Perform other related duties as assigned.
• Collect and report program data in compliance with agency policies, grant requirements, and funder expectations.
• Participate in case reviews, staff meetings, trainings, and multidisciplinary case conferencing.
• Utilize trauma-informed, strengths-based, and housing-first practices when working with participants.
• Perform additional tasks, projects, and responsibilities as assigned by the supervisor

Qualifications

• Minimum of two (2) years of experience providing case management, housing navigation, homelessness prevention, crisis intervention, or related social services.
• Experience working with individuals and families experiencing homelessness or housing instability.
• Experience conducting client assessments, service planning, and resource coordination.
• Experience working with diverse and vulnerable populations using a trauma-informed and strengths-based approach.

Skills

• Strong problem-solving, crisis intervention, and conflict resolution skills.
• Knowledge of homelessness services, housing navigation, and community resources.
• Ability to build rapport with diverse populations and work effectively with community partners.
• Excellent organizational, communication, and documentation skills.

Benefits

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program