Probationary Fire Alarm Oper

Responsibilities

• Maintains communication with field units to support effective emergency response operations.
• Receives and processes emergency and non-emergency calls; interrogates callers to obtain and document critical information.
• Evaluates incoming calls, requests, and complaints to determine appropriate response actions in accordance with established protocols.
• Operates multiple communication and dispatch systems simultaneously, including telephone switchboard systems, TTY/TDD, CAD, radio consoles, paging systems, and video monitoring equipment.
• Utilizes standardized Emergency Medical Dispatch (EMD) protocols to gather critical information and provide callers with pre-arrival medical instructions until emergency personnel arrive on scene.
• Dispatches appropriate Fire Services personnel to incidents via radio communication and monitors transmissions to maintain accurate, real-time status of personnel and emergency units.
• Researches and verifies geographic information to assist Fire Services personnel in identifying and responding to incident locations.
• Maintains and updates electronic records, logs, and distribution lists to support the accurate and timely dissemination of information.
• Communicates relevant information to Fire Services personnel and the public in accordance with departmental procedures and applicable regulations.
• Collaborates with personnel across various Fire Division service centers to support efficient emergency response operations.
• Maintains situational awareness of ongoing incidents and adjusts responses as necessary to support effective emergency management.

Qualifications

• High School diploma or equivalent.
• At least nineteen (19) years of age by the starting date of the hiring class for which he/she is considered.
• Able to type at least 35 words per minute and complete a battery of job-related testing.
• APCO TC certification or NENA Telecommunicator I certification or equivalent.
• IAED certification in Emergency Medical Dispatcher (EMD) Training or equivalent.
• Cardiopulmonary Resuscitation (CPR) certification.
• Working experience with computers preferred.