Pro Support Representative

About the role

Angi is seeking a Pro Support Representative to join our frontline team. This role involves managing the health and success of Pros' businesses through expert consultation and technical support.

Responsibilities

• Manage the health and success of Pros' businesses through expert consultation and technical support.
• Troubleshoot app issues and conduct deep-dive commercial consultations on ROI and lead spend.
• Maintain up-to-date knowledge of Angi products, policy changes, and trade-specific challenges to provide accurate, high-impact solutions.
• Own individual KPIs including Productivity, Quality Assurance, and Resolution rates to improve both the Pro experience and the company's bottom line.
• Triage unresolved issues to cross-functional teams (Product, Billing, Sales) while effectively communicating the "voice of the Pro" to internal stakeholders.
• Participate in coaching and calibration sessions to convert constructive feedback into immediate, measurable skill-building.

Requirements

• 1-2+ years experience in a high-volume inbound customer support or account management role, ideally within the Tech or SaaS space.
• The ability to navigate multiple tools simultaneously (such as Salesforce, Maestro, and Looker) while troubleshooting mobile apps across iOS and Android.
• Exceptional verbal and written communication skills, with the poise to handle escalated or high-pressure calls professionally.
• The ability to understand small business pressures and explain complex policies with clarity, respect, and a "partner" mindset.
• A self-starter mentality with the discipline to stay focused in a fast-paced environment and the initiative to seek out answers independently.
• A growth mindset and the flexibility to thrive in an environment where products, procedures, and priorities evolve rapidly.

Qualifications

• Preferred availability to work a dedicated shift of 10:00am - 6:30pm ET or 10:30am - 7pm ET to ensure consistent coverage for our Pro community.

Benefits

• Average annual earning of $40,000 - $45,000
• 5% Annual Bonus
• Full medical, dental, vision package to fit your needs
• Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday
• Pet discount plans & retirement plan with company match (401K)
• Technical equipment (i.e. laptop) provided

Pay

Average annual earning of $40,000 - $45,000

Schedule

Preferred availability to work a dedicated shift of 10:00am - 6:30pm ET or 10:30am - 7pm ET to ensure consistent coverage for our Pro community.