Pro Shop Attendant

About the role

Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

Qualifications

• Strong communication and interpersonal skills
• Coachable and have basic computer skills
• Dependable and have a strong work ethic
• Knowledge about the game of golf preferred

Responsibilities

When acting as an "Inside" staff member:

• Perform clerk/cashier like duties
• Responsible for processing customer reservations for guests of the golf course
• Provides customer service to arriving guests to help expedite check-in process
• Arranges and displays golf shop inventory as necessary and directed
• Collects green and cart fees (and other revenue) from guests and processes in the POS system as trained
• Assists in maintaining a clean, safe workplace
• Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
• Ensure property and its amenities are secured daily
• Assist with set-up of equipment and golf carts
• Perform related duties as assigned by General Manager

When acting as an “Outside” staff member:

• Perform Starter/Ranger like duties
• Responsible for welcoming and greeting of guests and players in a friendly manner
• Explaining rules and course etiquette to all groups if needed
• Wash and sanitize golf cart fleet, maintain organized storage areas and practice facility
• Assist with the set-up and organization of the golf carts and equipment for any regular tee time starts outing
• Facilitate orderly and timely pace of play of groups to prevent delay
• Answer all questions in a friendly manner
• Keep a record of starting times and golf cart numbers for each group when necessary
• Ensure that each group has four players if possible
• Responsible for the picking up and cleaning practice balls when schedule
• Ensure property and its amenities are secured daily
• Perform related duties as assigned by General Manager