Pro Services Specialist (Bilingual – English/Spanish Preferred)

About the role

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customers) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Collaborate in all store initiatives.

Requirements

• A high school diploma or equivalent.
• An associate degree or higher is a plus.
• One year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Qualifications

• Excellent customer service skills and results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Must be able to perform medium work, including occasional lifting, carrying, pushing, pulling, or otherwise moving objects.

Skills

• Strong communication skills.
• Knowledge of Floor & Decor products.
• Experience with Salesforce / CRM software.
• Bilingual in Spanish or the most dominant language in the Store trade-area.

Benefits

• Bonus opportunities & career advancement opportunities at every level.
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Work-life Balance, Including Paid vacation and sick time for eligible associates, Paid holidays plus a personal holiday, Paid Volunteer Time Off that starts on Day 1.

Pay

This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Schedule

This position is hourly, knowing it may include hours which could exceed eight hours in a day. May require travel up to 20%.