Pro Services Specialist (Bilingual – English/Spanish Preferred)

This role has a minimum base pay of $15.00 per hour, with higher starting pay available based on experience.

About the role

Floor & Decor strives to be the one-stop destination for professional clients (PRO customers) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers, earning their trust, and helping grow their business. The role reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities, including understanding trends in the PRO market and collaborating with Installation Materials and Design Services departments.

Requirements

• High School diploma or equivalent (Associate Degree or higher is a plus).
• 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: handle phone calls, manage orders, follow up on orders, provide customer support, and escalate issues.
• Collaborate with the store team to identify PROs.
• Maintain extensive knowledge of Floor & Decor products.
• Train and support the store team on the selling process.
• Educate PRO customers about the business and expand their participation.
• Assist PROs in signing up for the PRO Premier Rewards Program and demonstrate the benefits of the PRO app.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO customer in-store activities.
• Collaborate in all store initiatives and make effective program/benefit presentations.
• Occasionally travel to customer and PRO job sites with the Pro Services Manager to present Floor & Decor’s benefits and capabilities.
• Perform additional functions and duties as needed to achieve business objectives.

Skills

• Excellent customer service and results-oriented mindset.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Working Conditions

• Hourly position; may require hours exceeding eight in a day.
• Up to 20% travel may be required.
• Occasional exposure to a warehouse environment and moving vehicles; moderate to noisy work environment.
• Medium work: Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly (lifting, carrying, pushing, pulling).
• Frequent use of hands and fingers; occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

Schedule

• Store Hours: Monday–Friday 7:00 AM–8:00 PM, Saturday 8:00 AM–7:00 PM, Sunday 10:00 AM–6:00 PM.
• Pickup Hours: Monday–Friday 7:00 AM–7:00 PM, Saturday 8:00 AM–7:00 PM, Sunday 10:00 AM–6:00 PM.

Benefits

• Bonus opportunities and career advancement at every level.
• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans (subject to eligibility criteria).
• Paid vacation, sick time, holidays, and a personal holiday for eligible associates.
• Paid Volunteer Time Off starting on day one.