PRO Services Specialist

Floor & Decor strives to be the one-stop destination for professional clients (PRO customers) in the hard surface flooring contractor space. This role focuses on building relationships with PRO customers to earn their trust and help grow their business. The position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: handle phone calls, manage orders, follow up on orders, provide customer support, and escalate issues.
• Collaborate with the store team to identify PROs in the store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the store team on the selling process.
• Educate PRO customers about the business to expand their participation.
• Assist PROs in signing up for the PRO Premier Rewards Program and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO customer in-store activities.
• Collaborate in all store initiatives and make effective program and benefit presentations.
• Occasionally travel to customer and PRO job sites with the Pro Services Manager to present Floor & Decor’s benefits and capabilities.
• Perform additional functions, duties, and specific tasks as needed to achieve business objectives.

Requirements

• High school diploma or equivalent; associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.
• Excellent customer service skills and results-oriented mindset.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Working Conditions

• Hourly position that may require hours exceeding eight in a day.
• May require travel up to 20%.
• Occasionally exposed to a warehouse environment and moving vehicles; noise levels typically moderate to noisy.
• Medium work: Ability to exert 20-50 pounds of force occasionally, 10-25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or move objects.
• Frequent use of hands and fingers to handle or feel; occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

Benefits

• Bonus opportunities and career advancement at every level.
• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans (subject to eligibility criteria).
• Paid vacation, sick time, and holidays for eligible associates, plus a personal holiday.
• Paid Volunteer Time Off starting on day one.

Pay

Pay range: $15.10 - $20.00 per hour.

Schedule

• Store Hours: Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.
• Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, Sunday 10:00 AM - 6:00 PM.