PRO Services Specialist

About the Role

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customers) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers, earning their trust, and helping grow their business. Reporting to the PRO Services Manager, this role supports the execution of Floor & Decor's PRO priorities, including understanding PRO market trends, collaborating with Installation Materials and Design Services departments, and building the sales organization to serve PRO customers.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: handle phone calls, manage orders, follow up on orders, provide customer support, and manage escalations.
• Collaborate with the Store Team to identify PROs in the store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on using the selling process.
• Educate PRO customers about our PRO business and expand their participation.
• Assist PROs in signing up for the PRO Premier Rewards Program, downloading the PRO APP, and demonstrating its benefits.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO customer in-store activities.
• Collaborate in all store initiatives.
• Make effective program and benefit presentations.
• Occasionally travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional tasks as needed to achieve business objectives.

Requirements

• High School diploma or equivalent; Associate Degree or higher is a plus.
• 1 year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade area is a plus.

Qualifications

• Excellent customer service skills and results-oriented mindset.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Working Conditions

This is an hourly position that may include hours exceeding eight hours in a day. Travel may be required up to 20%. The role occasionally involves exposure to a warehouse environment and moving vehicles, with a moderate to noisy work environment. Medium work is required, involving lifting, carrying, pushing, or pulling objects weighing up to 50 pounds occasionally, 10-25 pounds frequently, and up to 10 pounds constantly. The role also requires frequent use of hands and fingers, standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, and crawling.

Schedule

Store Hours:
Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM

Pickup Hours:
Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM

Benefits

• Bonus opportunities and career advancement at every level.
• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Work-life balance, including paid vacation, sick time, holidays, personal holiday, and Volunteer Time Off starting on Day 1.

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Reasonable accommodations are provided to qualified individuals with disabilities.