PRO Services Specialist

About the Role

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and earning their trust, while helping grow their business. This role reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities, including understanding trends in the PRO market and collaborating with the Installation Materials and Design Services departments to build the sales organization and serve PRO customers.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: manage phone calls, orders, follow-ups, customer support, and escalations.
• Collaborate with the store team to identify PROs and maintain extensive product knowledge.
• Train and support the store team on the selling process.
• Educate PRO customers to expand their participation in Floor & Decor programs.
• Assist PROs with signing up for the PRO Premier Rewards Program and demonstrate the benefits of the PRO App.
• Promote PRO Credit Solutions, such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with in-store PRO customer activities and collaborate on store initiatives.
• Make effective program and benefit presentations.
• Occasionally travel to customer and PRO job sites with the Pro Services Manager to present Floor & Decor’s benefits and capabilities.
• Perform additional functions and duties as needed to achieve business objectives.

Requirements

• High school diploma or equivalent; associate degree or higher is a plus.
• 1+ years of experience in retail or wholesale contractor sales, service, supply, or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce or CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store’s trade area is a plus.
• Excellent customer service skills and a results-oriented mindset.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Working Conditions

• Hourly position; may require hours exceeding eight in a day.
• Travel up to 20% may be required.
• Occasional exposure to a warehouse environment and moving vehicles; noise levels range from moderate to noisy.
• Medium work: Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or move objects.
• Frequent use of hands and fingers to handle or feel; occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

Schedule

• Store Hours: Monday–Friday 7:00 AM–8:00 PM, Saturday 8:00 AM–7:00 PM, Sunday 10:00 AM–6:00 PM.
• Pickup Hours: Monday–Friday 7:00 AM–7:00 PM, Saturday 8:00 AM–7:00 PM, Sunday 10:00 AM–6:00 PM.

Pay

Pay range: $17.85 – $22.00 per hour.

Benefits

• Bonus opportunities and career advancement at every level.
• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans (subject to eligibility criteria).
• Work-life balance: Paid vacation, sick time, and holidays for eligible associates, plus a personal holiday.
• Paid Volunteer Time Off starting on day one.