Pro Services Manager

About the Role

This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. You will monitor key performance indicators for assigned professional customers, meet or exceed financial performance goals, and review customer satisfaction results to improve competitive edge.

Responsibilities

• Prospect continuously for new clients through telephone solicitation, in-store sales, and occasional outside sales.
• Maintain a current list of all prospects in an electronic database as specified by the company.
• Develop pricing and business development strategies in collaboration with company and location management.
• Work with sales, operations, and marketing teams to focus efforts on leads and develop campaigns to maximize sales.
• Participate in trade associations, trade shows, and other promotional efforts.
• Analyze the local market to identify opportunities, prospective companies, and associated buyers.
• Follow up on referrals and self-generated leads, monitor prospects’ contract calendars, and prepare status reports.
• Plan prospect visits with operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers and solicit orders to achieve sales goals.
• Meet regularly with new clients to assess satisfaction and develop referrals.
• Develop and submit proposals and responses to RFQs/RFPs after obtaining pricing and specification approvals.
• Enhance business development skills through assigned training programs.

Requirements

• Three years of outside sales experience (retail industry preferred).
• Demonstrated skills in sales and business development.
• Ability to analyze sales data and develop recommendations.
• Excellent planning, organizational, and time management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive communication skills (oral and written) and ability to deliver executive-level presentations.
• Effective team member with project management responsibility.
• Strong customer service skills and results-oriented mindset.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Daily travel throughout the assigned area to call on existing and prospective customers.

Working Conditions

• Frequent travel required, including air and car travel.
• Occasional exposure to a warehouse environment and moving vehicles.
• Moderate to noisy work environment.

Physical/Sensory Requirements: Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds frequently. Requires use of hands and fingers, standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

Benefits

• Bonus opportunities and career advancement at every level.
• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).
• Paid vacation, sick time, holidays, and a personal holiday for eligible associates.
• Paid Volunteer Time Off starting on Day 1.