PRO Services Assistant Department Manager

About the role

This position trains and develops Product Sales Specialists and ensures customers receive excellent customer service and product information.

Responsibilities

• Act and work in a manner consistent with company's core values
• Demonstrate safe lifting practices and understand company's retail philosophy
• Direct and assist in merchandise processing
• Communicate inventory needs to management
• Stock and tag merchandise displays
• Greet and assist customers with product questions and selections
• Process customer refunds and exchanges
• Follow cash, check, and charge card acceptance procedures
• Present 'how-to' classes to customers
• Communicate standard operating procedures to associates
• Complete industrial truck proficiency testing and certification
• Ensure proper product placement and pricing
• Work in a warehouse environment with moderate to noisy noise levels
• Exert 30-60 pounds of force occasionally and 20-30 pounds frequently

Requirements

• High School Diploma or GED
• One year of customer service/sales experience or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to multi-task and work in a fast-paced environment

Qualifications

• Thorough understanding and compliance with safe lifting practices and company policies
• Knowledge of merchandise and installation
• Understanding of basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Completion of product specialist certification courses
• Ability to communicate standard operating procedures to associates
• Completion of industrial truck proficiency testing and certification
• Ability to stock and tag merchandise displays
• Ability to process merchandise to the showroom floor
• Ability to validate product placement and pricing within the department
• Ability to greet and assist customers with product questions and selections
• Ability to process customer refunds and exchanges according to established guidelines
• Ability to follow cash, check, and charge card acceptance procedures
• Ability to present 'how-to' classes to customers
• Ability to answer the telephone according to accepted guidelines
• Ability to work in a warehouse environment with moderate to noisy noise levels
• Physical abilities to exert 30-60 pounds of force occasionally and 20-30 pounds frequently

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Time management
• Inventory management
• Merchandising and pricing
• Training and development

Benefits

• Bonus opportunities and career advancement
• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Medical, Dental, Vision, Life insurance
• Paid vacation and sick time
• Paid holidays
• Paid volunteer time off
• Flexible work schedule

Schedule

Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours: Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM

Pay

$19.75 - $30.95 per hour

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.