Pro Sales Customer Care Representative

Location: Dearborn, MI

About the role

As a Pro Sales Customer Care Representative, you’ll be part of creating and delivering amazing customer experiences while enjoying a unique culture. You will serve as the initial contact for dealership personnel and vehicle owners, listening to customer inquiries and providing accurate, timely responses.

Responsibilities

• Accurately respond to customer inquiries.
• Document customer contacts.
• Initiate outbound contacts as appropriate.
• Provide online support for applications.
• Utilize available resources to respond to internal and external customer inquiries.
• Help identify process improvements and best practices for the team.
• Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.
• Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
• Meet or exceed performance expectations including productivity, accessibility, and quality assurance.
• Adhere to and support all Percepta and client initiatives, company policies, and procedures.
• Attend and participate in team meetings.
• Act as a mentor to less experienced teammates, including training new team members and serving as a backup for a subject matter expert in the absence of the Senior Business Analyst and/or Team Leader.
• Demonstrate leadership capabilities.
• Complete training courses as directed by Operations and/or Training.
• Complete additional tasks and projects as needed.

Requirements

• High school diploma required; college degree preferred or equivalent work experience.
• 1–2 years of customer service experience required (does not need to be in a call center position).
• Computer skills: experience working with multiple programs, ability to type.
• Excellent customer service ability.
• Ability to maneuver through various systems to provide accurate information.
• Displays professionalism and a positive attitude.
• Strong written and oral communication.
• Time management and organizational skills.
• Willingness to take on new assignments.
• Reliability.
• Ability to multitask.

Benefits

• Health, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k).
• Vacation, Sick Time, and Paid Holidays.
• Tuition Reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).

Pay

Starting hourly rate of $16.

Schedule

Monday through Saturday, 8 am to 8 pm.