Pro Pick Up Associate

About the role

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations.

The Pro Pick-Up Associate picks orders in under 1-hour, loads customer vehicles including pipe and pallets, and keeps the pickup area clean, safe, and organized. This role handles customer facing transactions and processes card payments for cash sales as directed, may assist with DispatchTrack will call notifications and data, supports returns and credits, and oversees locker orders where used. Daily work includes monitoring past due and canceled orders, coordinating unpick actions with ISS, and responding to the Pro Pickup team channel. The role also supports onboarding through hands on training for new associates.

Schedule

Monday thru Friday 7am - 4pm plus overtime as needed and 1 week per month on call schedule

Responsibilities

• Pulls will call and Pro Pickup orders accurately and efficiently to meet daily service expectations in under one hour
• Maintains an average picking pace of 225 to 280 order lines per day while prioritizing accuracy and safety
• Verifies product, quantities, and staging locations to ensure orders are complete and ready for pickup
• Adjusts work assignments based on order volume and operational needs
• Performs replenishment tasks to support pick locations and ongoing order flow
• Completes assigned cycle counts and reports inventory discrepancies
• Picks truck stock orders to support delivery routes and branch inventory needs
• Provides customer facing support when needed, including assisting with pickups and coordinating with counter or Pro Pickup team members

Skills & Expectations

• One to two years of experience in a customer facing, warehouse, counter, or order fulfillment role
• Ability to work independently during assigned shifts while staying aligned with counter, warehouse, and Pro Pickup processes
• Comfort balancing customer interaction with physical work, including picking, loading, and unloading material
• Basic proficiency using systems to manage order status, notifications, and pickup workflows
• Strong attention to detail to support order accuracy, returns, credits, and DispatchTrack data
• Clear, professional communication with customers and internal partners
• Safe material handling practices and ability to load customer vehicles, including pipe and pallets
• Ability to manage multiple tasks at once while maintaining speed, accuracy, and an organized pickup area

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, as well as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Pay

Pay Range: $18.08 - $25.29. This role is Bonus or Incentive Plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.