PRN - Virtual Care Medical Assistant

About the Role

Ovatient is seeking a PRN/Per Diem Virtual Care Medical Assistant to serve as an essential member of our interdisciplinary care team. You will help with care coordination, patient education, and general patient support for a wide range of acute and chronic conditions, ensuring that patients receive timely, effective, and personalized care. In addition, you will also support the patient with technology navigation assuring our patients are prepared and comfortable to use technologies to enhance their care journey. We are seeking a motivated, experienced, and patient-centered team member who is dedicated to supporting high-quality care for our patients.

Schedule

• Availability to work between 10am-7pm EST
• This is an as-needed (PRN/per diem) position with variable hours based on operational demand
• Shifts may include evenings and holidays
• Hours are not guaranteed
• Minimum availability expectation: 6-8 shifts per month
• Ability to accept short-notice shift coverage when needed
• Eventually this could turn into a full-time position as we scale

Key Responsibilities

• Support the delivery of high-quality, safe, guideline-concordant, virtual care by providing and coordinating care for a wide range of low-acuity, non-emergent medical conditions through virtual consultations (video, phone, and asynchronous messaging)
• Patient intake and initial collection of patient health needs and goals
• Evaluations include a determination of health status and care needs
• Review patient medical documentation and or health referral forms, such as past medical records, test results or assignments, and incorporating this information into the patient's care plan and share it with the appropriate providers
• Efficiently guide the patient toward the appropriate therapies offered by Ovatient and its partners
• Document any concerns, conflicting information, or other issues that surface during the evaluation process
• Emphasize continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment plan
• Complete a technology check with patient who request support or have difficulty
• Work closely with the Ovatient Providers, Behavioral Health Team and Registered Nurses
• During assigned shifts, monitor and manage referral queues and complete/route items according to protocols; process referrals from primary care and specialty care providers and external sources for Behavioral Health services
• Facilitate referrals to specialized services or community resources as needed
• During assigned shifts, closely monitor patient messages, ensuring timely responses, addressing concerns, and providing guidance or escalating issues as necessary
• Ensure appropriate handoff of open items at shift end
• Onboard patients to health programming, including providing orientation to self-guided resources, content libraries, and secure asynchronous messaging with the care team
• Provide patient-centered, empathetic care that addresses individual patient needs and concerns across diverse populations, fostering strong relationships and patient satisfaction
• Maintain accurate, up-to-date electronic medical records, ensuring data security and confidentiality
• Stay current with the latest advancements in virtual care, clinical best practices, and virtual care technologies

Requirements

• Completed an accredited medical assistant program, nursing assistant program or an LPN with compact license
• Possess a current national certification in medical assisting from an organization such as AAMA or NHA
• Minimum 5 years of clinical experience in primary care or urgent care with a preference for an integrated care setting, understanding how to incorporate behavioral health within a whole person care model
• Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applications
• Strong proficiency in telemedicine and virtual care technologies
• Experience and proficiency working with Electronic Medical Records, with an emphasis on Epic
• Exceptional communication, interpersonal, and problem-solving skills
• Must possess effective telephonic and virtual communication skills with a demonstrated ability to provide excellent customer service
• A strong commitment to patient care, quality, and clinical excellence

Preferred Qualifications

• Have at least 2 years in a patient-centered medical home (PCMH), supporting the delivery of integrated primary care and behavioral health services
• Experience with CMS Chronic Care Management, Remote Patient Monitoring and Remote Therapeutic guidelines, and documentation practice
• Expertise with the Epic electronic medical record
• Bilingual in Spanish and English
• State certification as a MA, NA or LPN

Remote Work Requirements

• A high-speed, reliable broadband internet connection
• A computer and telephonic equipment appropriate to meet the job requirements
• A dedicated space isolated from interruptions to ensure you, your patients and care team have continuous privacy to accomplish daily activities and protect confidential information (per compliance with HIPAA privacy laws)

Benefits

• Competitive hourly rate
• 401(k) with company match starting Day 1
• Enjoy the flexibility of working remotely
• Make a meaningful impact on the lives of patients by delivering accessible, high-quality care
• High-quality training, clear protocols, and strong clinical support
• Opportunity to pick up additional shifts as available
• Be part of a mission-driven, collaborative team that lives our values of mutual respect, empowered accountability, persistence, boldness, and connected, whole-person care