PRN Patient Service Representative

This is a pro re nata (PRN) role, meaning this role's primary purpose is provide flexible support in the case of scheduling gaps or covering for staff that will be out of clinic.

About the role

Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Responsibilities

• Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
• Order Sleep Study device utilizing system
• Upload sleep study reports into system
• Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
• Schedule patient appointments
• Answer call center calls to provide overflow coverage as necessary
• Owns opening of clinic and closing of clinic per established guidelines
• Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
• Order medical supplies and pharmaceuticals as needed, per established protocol
• Cross train to assist in other non-clinical duties

Requirements

• Prior medical experience preferred
• Proven ability to independently apply best practices in time management
• Proven ability to multitask in a fast-paced environment
• Prior experience and/or desire to work in a role held accountable to quality performance metrics
• Strong customer service focus
• Strong technology skills including Outlook, Word, Excel, Electronic Health Records
• Solid attention-to-detail and accuracy in work
• Solution oriented problem solver
• Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done
• Ability to work at ADVENT Avon, Keystone Crossing, and Southport clinic locations as needed

Qualifications

• Ability to work at ADVENT Avon, Keystone Crossing, and Southport clinic locations as needed

Benefits

• PRN flexibility (scheduled hours vary weekly between 0-40 with a minimum of 3 days/month)
• Convenient day shift schedule

Pay

$16.28 - $24 per hour