PRN Patient Experience Associate/Care Coordinator

About the role

The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination. The PRN position is a dual role based in the Baltimore market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.

Primary responsibilities

• Greet patients and guests warmly upon arrival
• Conduct check-in/check-out processes via Electronic Health Record (EHR)
• Aid patients with completing paperwork and update EHR with current information
• Collect co-payments and verify insurance prior to appointments
• Answer and triage incoming phone calls, routing as necessary
• Make appointment reminder calls and reschedule as needed
• Maintain patient confidentiality and secure health information
• Scan and index documents into the EHR
• Address patient concerns or problems as they arise
• Collaborate with clinical team members to ensure smooth office operations
• Participate in interdisciplinary team discussions on patient care plans and outcomes

Qualifications

• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment
• Professional demeanor and communication always
• Must be organized and attentive to detail
• Able to manage competing priorities
• Resourcefulness in problem solving
• Able to take and follow through with assigned tasks and accountability
• Able to work in a fast-paced environment
• Experience with Microsoft Office Word, Outlook, and Excel
• Full COVID-19 vaccination (including boosters) an essential requirement of this role

Preferred qualifications

• High School Diploma or equivalent
• Experience working with an electronic health record
• Experience in processing referral authorizations
• Medical office or hospital patient access registration experience highly desirable
• Experienced working in medically underserved/culturally diverse communities
• Knowledge of medical terminology
• Knowledge of ICD-20 and CPT coding
• Bilingual Spanish and English