PRN/On-call

About the Role

Innovation At Work, Inc. (IAW) is seeking reliable and professional PRN/On-call Switchboard Operators to support and cover staffing shortages, vacations, sick leave, or unexpected demand telephone operations at the Salem VA Medical Center in Salem, Virginia, without a guaranteed schedule. This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.

Schedule Requirements

• PRN/On-call: Morning and Evening shifts
• Rotating weekends and holidays required
• Must be available for fill-in coverage as needed

Required Qualifications

• High school diploma or GED
• Minimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment
• Strong communication and telephone etiquette skills
• Ability to handle multiple calls and tasks simultaneously
• Basic computer and data entry skills
• Ability to maintain professionalism during emergency or high-volume situations
• Strong attendance and reliability required
• Ability to work independently with minimal supervision

Preferred Qualifications

• Previous hospital or medical switchboard experience preferred
• Experience with multi-line telephone systems and overhead paging systems preferred
• Prior federal contract or VA experience is a plus