PRN Front Office Receptionist - Hickory NC

About the role

Help patients feel welcome from the moment they arrive. QualDerm Partners is seeking a friendly, dependable Front Office Receptionist to provide coverage on an as-needed basis at our Hickory and Morganton practices. If you enjoy connecting with people, staying organized, and supporting a positive patient experience, we'd love to meet you! This is a PRN position with scheduling based on practice needs. Candidates must be willing and able to travel to and work at both locations. Weekly hours may vary and are not guaranteed.

About QualDerm Partners

At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We provide comprehensive dermatologic care while helping patients understand the importance of skin health, skin cancer prevention, and routine skin exams. Our team is committed to making high-quality care more accessible and creating a rewarding, collaborative workplace.

Responsibilities

• Greet patients and visitors, answer phones, and respond to questions courteously
• Register patients, record arrivals, and verify patient identity and contact information
• Prepare appointment paperwork and maintain accurate records in the electronic medical record (EMR) and practice management system
• Schedule appointments and contact patients to reschedule missed visits
• Verify insurance eligibility and coverage, communicating prior authorization needs to the Billing Department
• Collect copays and outstanding balances at check-in and check-out
• Protect the confidentiality of patient, personal, and financial information
• Keep the reception area clean, organized, and welcoming
• Respond appropriately to patients in distress and promptly alert clinical staff
• Collaborate with providers and coworkers while following established policies and procedures
• Complete other duties assigned by the Practice Manager or Area Practice Manager

Qualifications

• Availability to provide PRN coverage based on practice needs
• Willingness and ability to travel between Hickory and Morganton, NC
• A welcoming attitude and strong customer service and communication skills
• Attention to detail when handling patient records, scheduling, insurance information, and payments
• The ability to manage competing priorities in a busy medical office
• Dependability, adaptability, and a collaborative approach
• Comfort using computers and learning medical office systems; prior medical front office or EMR experience is a plus

Requirements

• High School Diploma required; Associate's Degree preferred
• 1 year of customer service experience in a healthcare office preferred

Schedule

• PRN (as-needed) position with scheduling based on practice needs
• Must be willing and able to travel to and work at both Hickory and Morganton, NC locations
• Weekly hours may vary and are not guaranteed

Benefits

• Competitive Pay - Attractive compensation to reward your hard work
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team