PRN Front Desk Coordinator

PURPOSE AND SCOPE

As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record document management, EMR demographic data entry, requirements for payers, and Revenue Cycle. The role also greets patients and answers multi-line telephone and fax.

Principal Duties And Responsibilities

• Schedule and input all appointments scheduling module in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manage patient cancellations, center cancellations (e.g., equipment issues), and additions to schedule in accordance with center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitate the admission process by professionally greeting all patients and visitors and obtaining patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Perform Insurance Verification process and complete all required processes for prior authorizations or other actions required by payor.
• Aid with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and complete within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinate collection processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Affirm documentation of logs of medical record release.
• Provide information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversee the materials going in and out of the office including inventory shipments and deliveries.
• Perform other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
• May be exposed to infectious and contagious diseases/materials.
• Day to day work includes desk and computer work and interaction with patients, facility staff, and physicians.

SUPERVISION

None

EDUCATION

• High School Diploma or an equivalent combination of education and experience
• Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS

• 1 - 2 years’ related experience preferably in a medical setting with insurance billing
• Proficient in the use of computers and related software such as Microsoft Office is necessary
• Excellent communication skills – verbal and written
• Ability to handle several tasks simultaneously
• Ability to adapt to supporting software applications