PRN Certified Medical Assistant

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) operates at a global crossroads of teaching, discovery, and patient care. VUMC is a community where expertise is valued, knowledge is expanded, and abilities are challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and uniqueness is celebrated.

About the Role

Upon graduation from a medical assistant program, you will assist providers in performing office examinations and procedures. This role involves organizing and managing clinic patient flow, gathering and documenting patient screening data, performing in-office diagnostic testing (e.g., X-rays, EKGs), and assisting with patient and family education. Additional responsibilities include cleaning rooms and instruments, ordering and distributing supplies, scheduling appointments and testing, triaging phone calls and emails, handling physician correspondence, and managing insurance referrals.

The Medical Assistant position requires a highly organized individual who can safely manage multiple tasks, work swiftly, and interact effectively as part of a team. This role is under the direct supervision of the Provider/Office Manager.

Responsibilities

• Customer Service
  • Uses current technology to pull patients expeditiously from waiting rooms to exam areas.
  • Proactively communicates delays to patients and regulates patient flow/check-in as per protocol.
  • Assists and covers the front desk and phones as needed.
  • Demonstrates professional behavior in all settings visible to patients and visitors.
  • Proactively identifies patient/visitor needs and takes steps to assist.
• Planning and Managing Care
  • Gathers screening and other data for the health care team.
  • Demonstrates individual and team accountability by meeting basic patient/family needs:
    • Accompanies patients/families to exam rooms.
    • Prepares patients for examination.
    • Performs diagnostic testing (e.g., spirometry).
  • Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow.
  • Assists in patient call-backs and call-in prescriptions under the direction of physicians.
  • Assists MD/provider with routine office procedures:
    • Pulls patient charts for labs, x-ray reports, consultation letters, and other clinical information.
    • Assesses reason for visit along with documenting height, weight, temperature, and vital signs.
  • Fulfills clerical responsibilities:
    • Maintains patient charts and other care documents.
    • Prepares diagnostic testing requisitions.
    • Sends/receives and accurately routes referral and precertification information.
    • Schedules appointments and testing.
• Patient/Family Education
  • Distributes patient/family education material as directed by clinical staff.
  • Facilitates identification of resources to meet patient healthcare needs.
• Continuous Learning
  • Participates in staff meetings.
  • Develops and achieves personal and professional goals.
  • Contributes to the achievement of VIP goals.
  • Participates in quality improvement through data collection and documentation.
• Communication and Collaboration
  • Communicates and collaborates effectively with all members of the health care team.
  • Coordinates patient care as directed by the MD/provider.
  • Uses EHR effectively.
  • Personal behavior positively influences the environment.
  • Receives feedback in a respectful and positive manner.
• Triages patient/family calls; responds to phone/email patient messages, questions, concerns, or problems. Refers to immediate supervisor, clinic staff, or provider as needed.
• Regular and reliable attendance is required.
• Performs all other duties as assigned.

Requirements

• Graduate of an approved discipline-specific program (Medical Assistant program).
• Less than 1 year of relevant work experience.

Skills

• Core Accountabilities
  • Organizational Impact: Performs tasks that are typically routine and may impact team's performance with occasional guidance.
  • Problem Solving/Complexity of Work: Utilizes some discretion and research to solve routine problems.
  • Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures relevant to the role.
  • Team Interaction: Provides guidance to entry-level co-workers.
• Core Capabilities
  • Supporting Colleagues:
    • Develops self and others by continuously identifying development opportunities.
  • Builds and Maintains Relationships:
    • Seeks to understand colleagues' priorities and working styles.
    • Develops relationships across areas.
  • Communicates Effectively:
    • Openly shares information with others.
    • Communicates in a clear and courteous manner.
  • Delivering Excellent Services:
    • Serves Others with Compassion: Invests time to understand the problems and needs of others to provide excellent service.
    • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
    • Offers Meaningful Advice and Support: Listens carefully to understand issues and provides accurate information and support.
  • Ensuring High Quality:
    • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
    • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
  • Managing Resources Effectively:
    • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
    • Stewards Organizational Resources: Displays understanding of how personal actions impact departmental resources.
    • Makes Data-Driven Decisions: Uses accurate information and good decision-making to consistently achieve results on time and without error.
  • Fostering Innovation:
    • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
    • Applies Technology: Quickly absorbs new technology and understands when to utilize appropriate tools and procedures.
    • Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.