PRN/AS NEEDED schedule Patient Customer Service

About the role

Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Requirements

• A high school diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Qualifications

• No healthcare background required

Skills

• Compassionate communication
• Quick learning ability
• Dynamic environment adaptability

Benefits

• Competitive benefits package

Pay

The base pay range is $16.00 - $21.10 per hour.

Schedule

PRN - as needed, minimum 48 hours required a month, 24 hours on call, additional shifts available