PRN Admissions Counselor

About the role

Tufts Medicine and Acadia Healthcare have joined forces to build a 144-bed hospital on the site of the former Malden Hospital. The hospital offers inpatient care and intensive outpatient programs for all ages, close to home. Whether someone is facing a crisis or managing ongoing challenges, we're here to provide caring, expert support in a place built for healing.

Why You'll Connect With This Role

• A modern, beautiful facility with a calm, supportive vibe
• Real experience in behavioral health admissions and crisis‑stabilization
• A team that values communication, collaboration, and mental‑health awareness
• A chance to grow your clinical skills in a high‑impact environment
• Purpose‑driven work that actually matters

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes
• Develop therapeutic relationships with patients and families
• Perform benefit eligibility to ensure patient benefits are active at the time of admission
• Communicate benefit eligibility to the business office and the patient or significant other
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals
• Coordinate admission and transfer from referral sources and between levels of care within the facility
• Maintain knowledge of milieu management
• Communicate projected admissions to designated internal representatives promptly
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines
• Admit the patient to the registration and accounting system
• Complete all admission and consent forms with the patient
• Demonstrate a positive, empathetic, and professional attitude toward customers always
• When patient needs are not met, acknowledge and work to resolve complaints
• Recognize that patient safety is a top priority
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed
• Perform other functions and tasks as assigned

Qualifications

Education/Experience/Skills:

• Bachelor's degree in a social services field required (if state allows)
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred
• One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred

Licenses/Designations/Certifications:

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility)
• First aid may be preferred based on state or facility