Private Wealth Management Registered Client Service Associate
About the role
Registered Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The role requires an understanding of firm policies, procedures, and capabilities to deliver the full firm to clients.
Responsibilities
- Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring key information and documentation remain current.
- Identify and assist with Firm services and solutions that support clients' needs, including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile.
- Confirm authorization and authenticate clients when processing requests.
- Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions, and handling estate needs.
- Input orders at the direction of clients and/or Financial Advisors, discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors.
- Prepare financial plans, client reports, and other materials for client meetings.
- Review and take appropriate action on client account alerts.
- Partner with Financial Advisors in developing a business plan and delivering against a client service model.
- Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
- Actively engage in available training and education programs, including firm strategic priorities, professional development, and staying current on policies, procedures, and new platforms.
- Attend scheduled targeted/monthly field service professional and/or training calls.
- Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, preparing travel & expense reports, and filing & calendar maintenance.
- Proactively participate in firm initiatives directed by local management.
- Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors.
Education, Experience, Knowledge, and Skills
- Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
- Four or more years of industry experience preferred
- High School Diploma/Equivalency or College degree preferred
- Strong industry, product, and branch procedures knowledge
- Exceptional writing, interpersonal, and client service skills
- Detail oriented with superior organizational skills and ability to prioritize tasks
- Strong computer skills and knowledge of Microsoft Office products
- Team player with the ability to collaborate with others
- Ability to work in a fast-paced, evolving environment
- Goal-oriented, self-motivated, and results-driven
- Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Benefits
Morgan Stanley offers a comprehensive benefits package, including:
- Base pay range between $31,200 and $90,000 per year at the commencement of employment.
- Individualized base pay based on individual performance and qualifications.
- Commission earnings, incentive compensation, discretionary bonuses, and other short and long-term incentive packages.
- Other Morgan Stanley sponsored benefit programs.
Pay
Expected base pay rates for the role will be between $31,200 and $90,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Schedule
Morgan Stanley offers flexible scheduling to accommodate the needs of both the employee and the business.
Qualifications
The role requires an understanding of firm policies, procedures, and capabilities to deliver the full firm to clients. Candidates should have strong industry, product, and branch procedures knowledge, exceptional writing, interpersonal, and client service skills, and a detail-oriented approach with superior organizational skills and the ability to prioritize tasks. Strong computer skills and knowledge of Microsoft Office products are also essential. Candidates should be able to work in a fast-paced, evolving environment and be goal-oriented, self-motivated, and results-driven. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts, is preferred.
Skills
- Industry, product, and branch procedures knowledge
- Exceptional writing, interpersonal, and client service skills
- Detail oriented with superior organizational skills and ability to prioritize tasks
- Strong computer skills and knowledge of Microsoft Office products
- Team player with the ability to collaborate with others
- Ability to work in a fast-paced, evolving environment
- Goal-oriented, self-motivated, and results-driven
- Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Benefits
- Comprehensive benefits package, including:
- Base pay range between $31,200 and $90,000 per year at the commencement of employment.
- Individualized base pay based on individual performance and qualifications.
- Commission earnings, incentive compensation, discretionary bonuses, and other short and long-term incentive packages.
- Other Morgan Stanley sponsored benefit programs.
Pay
Expected base pay rates for the role will be between $31,200 and $90,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Schedule
Morgan Stanley offers flexible scheduling to accommodate the needs of both the employee and the business.
Qualifications
The role requires an understanding of firm policies, procedures, and capabilities to deliver the full firm to clients. Candidates should have strong industry, product, and branch procedures knowledge, exceptional writing, interpersonal, and client service skills, and a detail-oriented approach with superior organizational skills and the ability to prioritize tasks. Strong computer skills and knowledge of Microsoft Office products are also essential. Candidates should be able to work in a fast-paced, evolving environment and be goal-oriented, self-motivated, and results-driven. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts, is preferred.
Skills
- Industry, product, and branch procedures knowledge
- Exceptional writing, interpersonal, and client service skills
- Detail oriented with superior organizational skills and ability to prioritize tasks
- Strong computer skills and knowledge of Microsoft Office products
- Team player with the ability to collaborate with others
- Ability to work in a fast-paced, evolving environment
- Goal-oriented, self-motivated, and results-driven
- Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
Company Information
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). For more information, please visit here.