Private Credit Collector

About the Role

Private Credit is looking for team members who will provide exceptional service and support to our customers in a fully remote position. As a Private Credit Collector, you’ll primarily be responsible for performing collection activities to recover losses from assigned accounts.

Responsibilities

• Communicate with debtors regarding the repayment of their delinquent debt.
• Perform skip tracing to locate debtors.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain continuing education and training in industry career development.
• Resolve issues of a non-routine nature as necessary.
• Perform contract observance functions to ensure compliance with company, client, and federal/state regulations.
• Other duties assigned by management.

Requirements

• High School Diploma, GED, or equivalent.
• Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute with a college degree).
• Demonstrated stable work history.
• Ability to attend mandatory class-based training the first 3 weeks of employment (no time off accommodated during this period).
• Ability to meet all office and technology requirements.
• Basic keyboarding skills and PC experience in a Windows environment.
• Effective written and verbal communication skills.
• Strong listening skills and ability to follow written and/or verbal instructions.
• Good mathematical skills, including calculator proficiency.
• Goal-oriented, with a focus on meeting aggressive daily, weekly, and monthly production and quality goals.
• Strong organizational skills and ability to meet tight deadlines.
• Negotiation, counseling, and problem-solving skills.
• Reliable, with the ability to work flexible day, evening, and weekend hours as required.
• Ability to learn company collections computer system and phone system.
• Persistent, with the ability to overcome objections and remove barriers.
• Team player.

Office and Technology Requirements

MOHELA will provide all hardware and software. Qualified candidates must secure the following:

• Reliable high-speed internet – minimum of 100 Mbps download speed and 10 Mbps upload speed with latency of less than 25-50 ms.
• Capability for a wired internet connection by connecting an Ethernet cord into your server from the router/modem (WiFi, 5G, HotSpot, etc. are not compatible). An Ethernet cord will be provided.
• Private workspace or home office free from distractions.

Preferred Qualifications

• Experience with the Navient portfolio and telephony system.

Pay

$16 per hour + bonus incentive eligible.

Benefits

Full benefits package and generous paid-time-off.

Schedule

• Training Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST.
• Work Schedule: Monday - Friday, 3 days per week 8:00 AM - 5:00 PM ET; 2 days per week 12:00 PM - 9:00 PM ET. One Friday 12:00 PM - 9:00 PM ET shift required per month.
• Saturday hours may be required as necessary for business needs.

Start Date: Tuesday, September 9, 2026.

Work Hours: Provided in Eastern Standard Time Zone.