Private Cloud Engineer III

Responsibilities

• Support, manage, maintain, monitor, and optimize cloud, virtualization, and storage infrastructure to ensure high levels of performance, availability, scalability, and security.
• Serve as a senior technical authority for storage, virtualization, and cloud platforms, providing advanced troubleshooting, performance tuning, root cause analysis, and incident resolution.
• Act as an escalation point for complex customer and operational issues, leading major incident response, post-mortem reviews, and cross-functional problem resolution efforts.
• Lead, mentor, and train engineers across operational teams, promoting technical excellence, knowledge sharing, and effective troubleshooting methodologies.
• Manage and complete complex infrastructure projects, collaborating with Architecture, Engineering, Product, and Operations teams to implement strategic initiatives and emerging technologies.
• Develop, document, and promote best practices, standards, policies, and operational procedures related to cloud, virtualization, and storage environments.
• Partner with customers, peers, and leadership to identify recurring issues, recommend strategic solutions, and drive continuous service improvement.
• Monitor and respond to alerts, escalations, service requests, and major incidents while maintaining ownership and effective communication through resolution.
• Manage ticket queues and provide clear, professional, and timely communication to internal and external customers.
• Participate in on-call rotations and provide after-hours support as required.
• Drive automation and process improvement initiatives to increase operational efficiency, consistency, and service quality.
• Maintain a deep understanding of current and emerging virtualization, cloud, and storage technologies and evaluate their applicability to business objectives.
• Exercise sound judgment, professionalism, and confidentiality while operating in high-pressure and sensitive environments.
• Consistently deliver exceptional internal and external customer service aligned with Company values and operational standards.
• Support departmental objectives, strategic initiatives, and other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent combination of education and experience.
• 10+ years of experience designing, implementing, and supporting VMware-based infrastructure, with expert-level proficiency in virtualization technologies.
• 5+ years of experience in IT infrastructure administration and technical leadership or management roles.
• Strong experience with VMware technologies, including vSphere, vSAN, High Availability (HA), Distributed Resource Scheduler (DRS), and disaster recovery solutions.
• Experience with enterprise storage platforms, including Pure Storage, SAN, NAS, and high-performance SSD-based storage arrays.
• Experience with disaster recovery and business continuity technologies, including VMware Site Recovery solutions and Zerto.
• 3+ years of experience developing automation and operational efficiencies through scripting and programming languages such as PowerShell, PowerCLI, Python, Terraform, or similar technologies.
• Advanced knowledge of infrastructure troubleshooting, performance analysis, root cause analysis, and capacity planning across virtualization, storage, and cloud environments.
• Strong understanding of High Availability (HA), Disaster Recovery (DR), backup and recovery technologies, security best practices, and enterprise infrastructure resiliency.
• Intermediate understanding of enterprise networking concepts, including VLANs, link aggregation, switching, routing fundamentals, and network troubleshooting.
• VMware Certified Professional – Data Center Virtualization (VCP-DCV) certification preferred or equivalent industry certification.
• Demonstrated ability to analyze infrastructure and performance metrics, identify trends, and make recommendations for operational improvements and critical escalations.
• Excellent customer relationship management skills, including the ability to communicate complex technical concepts to both technical and non-technical audiences.
• Strong documentation skills with experience creating and maintaining technical procedures, runbooks, knowledge base articles, architecture diagrams, and operational standards.
• Proven ability to lead teams, mentor technical staff, manage priorities, and successfully deliver multiple projects simultaneously.
• Self-motivated and detail-oriented with the ability to work independently while thriving in a collaborative, fast-paced, customer-focused environment.
• Excellent verbal, written, interpersonal, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and standard Windows-based business applications.