Private Client/Trade Ambassador - Ram's Gate Winery

About the role

Ram’s Gate Winery is seeking an experienced hospitality professional to help shape and lead the estate's guest experience for collectors, members, trade partners, and VIP guests. This role is designed for someone who understands and appreciates the importance of relationship-driven hospitality and who has experience building long-term loyalty with discerning clientele in luxury environments.

Responsibilities

• Elevated Guest Experiences
• Host onsite and offsite private tastings, member gatherings, and estate experiences for collectors, members, VIP guests, media, and trade partners
• Create intentional, welcoming, well-paced, and personalized experiences that reflect the quality, character, and standards of Ram’s Gate
• Guide guests through the winery’s wines, vineyard sources, farming and sustainability practices, hospitality philosophy, and estate story in a natural and engaging way that feels cohesive and memorable
• Private Client and Member Relationship Management
• Develop and maintain long-term relationships with collectors, members, and high-value guests
• Serve as an ongoing point of contact for select clients, including visit planning, personalized outreach, follow-up communication, and ongoing relationship care
• Maintain accurate and useful guest profiles, relationship notes, preferences, and follow-up details within CRM systems
• Use client insight to support stronger retention, deeper engagement, repeat visits, and thoughtful wine recommendations to help guests understand the broader value of belonging to Ram’s Gate
• Identify opportunities to deepen guest connection with the winery through membership, allocations, library offerings, events, and curated estate experiences
• Trade and Community Engagement
• Host trade partners, sommeliers, distributors, media, and industry guests at the estate
• Represent Ram’s Gate at winery events, charitable functions, community gatherings, and select offsite experiences
• Build meaningful relationships with partners who share and support the winery’s values, approach to hospitality standards, and commitment to sustainability
• Partner with our sales and leadership teams to cultivate relationship development in key markets as identified by the CMO/EVP
• Luxury Support
• Support the winery through occasional travel for trade events, member experiences, or brand representation opportunities
• Partnership with Hospitality & DTC Operations
• Plan and coordinate onsite guest visits with thoughtful attention to timing, communication, and service flow for an elevated and seamless guest experience
• Contribute to hospitality goals related to guest satisfaction, conversion, retention, repeat business, and long-term relationship growth

Requirements

• Minimum 3 years of experience in luxury hospitality, retail, resort, culinary-focused environments; working directly with ultra-high net worth individuals, top-tier guests, collectors, members, private clients, VIPs, trade partners, or other discerning clientele
• Demonstrated success in building and sustaining long-term client or guest relationships
• Experience hosting personalized, high-touch guest experiences
• Strong understanding of elevated hospitality standards, guest engagement, client follow-up, and relationship-based selling
• Prioritized ability to communicate complex or nuanced subjects in a clear, warm, and audience-appropriate way
• Experience using CRM systems or guest databases to document preferences, track relationships, and support follow-up
• Must be at least 21 years of age

Preferred Qualifications

• Wine industry experience strongly preferred, particularly in luxury hospitality, private client sales, or winery membership programs
• Knowledge of Sonoma, Napa, fine wine service, and collector culture preferred
• WSET, Court of Master Sommeliers, or similar wine education is a plus, though not required
• Experience representing a luxury brand publicly through events, partnerships, or client development activities

Cultural Behaviors

• Forward Thinkers
• Hard Working without Drama
• Friendly Problem Solvers who work as One Team to Always Deliver

Physical/Mental Requirements

• Ability to stand and walk for extended periods throughout the workday
• Ability to lift and carry up to 40 pounds on occasion, including wine cases, event materials, and hospitality equipment
• Ability to navigate stairs, vineyards, production spaces, and outdoor hospitality areas
• Ability to work in varying weather conditions during outdoor events and guest experiences
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Ability to maintain professionalism, composure, and hospitality standards in a dynamic guest-facing environment
• Ability to communicate clearly and effectively with guests, team members, and industry partners
• Must be at least 21 years of age

Work Environment

• Based on site at Ram’s Gate Winery and involves daily interaction with guests, members, trade professionals, and internal teams in both indoor and outdoor hospitality settings
• The schedule includes weekends, holidays, evenings, and winery events, based on business needs
• The environment is fast-paced during peak visitation periods while maintaining a high standard of professionalism, attentiveness, and hospitality
• The role also includes occasional local and out-of-market travel for winery events, trade functions, and client engagement opportunities

California Pay Transparency Notice

This position is classified as non-exempt. The base compensation range for this role is $32 per hour. Candidates are generally not hired at or near the maximum of the base compensation range. Final salary placement will depend on several factors, which may include the candidate’s qualifications, education, relevant experience, and alignment with current market data. In addition to the base pay, this position may be eligible for tips or incentive plans as applicable.

O’Neill Vintners & Distillers

O’Neill Vintners & Distillers offers a competitive salary and a comprehensive benefits package to our full-time employees, including medical, dental, vision, and life insurance coverage; short- and long-term disability; a 401(k) with a company match; Paid Time Off; holidays; and more. O’Neill Vintners & Distillers is an equal opportunity employer. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employees must pass a comprehensive background check and drug screen and adhere to all Company, Federal, and State Food Safety Regulations and Policies. This organization participates in E-Verify.