Private Client Relationship Manager II - West Palm Beach, FL

About the role

This role is a high-touch point of client contact accountable to serve the unique and complex needs of clients in the high net worth segment. The Private Client Relationship Manager II will serve as the central point of contact for HNW clients across banking, lending, and High Net Worth Investing with expertise in banking and lending. The role partners with Investment Advisors and Trust Advisors to provide proactive client service to achieve greater share of wallet.

The role will also be responsible for retaining and growing the client relationship and is accountable for exceeding clients' expectations for asset accumulation, preservation, and growth. The role is at the center of the Private Client Services model supporting an integrated Wealth Management offering by providing day-to-day account management, wealth management solutions (via partner referrals), and complex credit solutions for clients and their businesses.

In so doing, the role must focus on maximizing client satisfaction with their Banking relationships, maximizing profitability of the portfolio, while ensuring minimum credit risk for Bank funds.

Responsibilities

• Demonstrates a commitment to being customer-centric by ensuring legendary service is provided during every customer interaction to maximize retention and growth.
• Ensures all NEW clients receive the complete onboarding experience, which includes:
  • A thorough client discovery leading to a truly exceptional Private Client Experience.
  • An introduction to the IA and TA as per client needs.
  • The completion of all requisite client profiling documents.
• Works with more complex clients and engages in fulsome discussions before bringing in subject matter experts.
• Ensures existing clients, where it would add value, are provided with a Private Client Planning Experience.
• Effectively implements a process with CSAs to ensure every client receives an Annual Client Review (ACR) meeting with an enhanced agenda focused on the client’s overall wealth needs, as well as a minimum of two annual proactive contacts.
• Serves as the primary point of contact for TD Wealth client relationships; manages all aspects of the clients' relationships with TD Bank.
• Implements and executes a differentiated service model/experience for HNW clients.
• Meets quarterly and annual referral goals for investments and trust business.
• Deepens wallet share by anticipating client needs and suggesting the most appropriate banking, lending, and/or investment solutions.
• Maximizes profitability while ensuring the client receives an exceptional client experience.
• Leverages and coordinates specialists (Taxes, Trust, and Estate) to provide interdisciplinary expertise for the most complex clients.
• Identifies opportunities within your portfolio and network to refer business to Retail and Commercial Partners.
• Executes in a manner compliant with regulations, policies, and procedures.
• Adheres to all federal, state, SRO regulations, and Firm policies related to all business activities (e.g., OCC, SEC, FINRA, etc.).
• Ensures all Continuing Education requirements are attained.
• Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures.
• Responsible for implementing TD’s Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures.
• Transitions lower threshold clients to appropriate Wealth Partners, as needed, to ensure capacity for target market clients.
• Responsible for fostering and contributing to a positive and constructive work environment with a focus on supporting the overall Wealth team.
• Provides guidance to junior staff.
• Contributes individually, as a team member, and as a mentor to more junior staff, to ensure strong performance, collaboration, and enthusiasm that sets TD Wealth Private Client apart from competitors.
• Represents TD Wealth to the general public in a professional manner.
• Involved in the community and supports TDBG charity and community initiatives.
• May lead activities of unit, assigning, prioritizing, and monitoring work. Provides direction and answers questions as needed.
• Provides technical guidance and assists staff with the most complex aspects of work as necessary.

Requirements

• 4-year degree highly preferred; advanced degree or MBA preferred.
• Minimum of 10 years of financial services experience in a production capacity (i.e., track record for meeting sales goals) required.
• Valid Series 7, 63 + 65 or 66.
• Valid and active Life & Health insurance licenses.
• Certified Financial Planner (CFP) preferred.
• Strong understanding of private banking business development techniques, products, services, and overall industry.
• Advanced understanding and experience with commercial banking relationships and experience interacting with high-net-worth clients.
• Consultative sales experience required.
• Proven ability to establish relationships and partner effectively with other departments within TD Bank U.S.
• Proven business development track record.
• Strong market presence with a wide network of outside referral sources for new business.
• High level of personalized customer service skills, including the ability to work with a wide variety of clients and provide an exceptional level of service.
• Strong credit and financial analysis skills.
• Self-motivated, able to work independently, as well as part of a team—working well with other team members and keeping all relevant individuals, including management, up to date in a timely manner.
• Ability to work within an organization to influence and get things done without direct authority.
• Organized self-starter with the ability to work independently with little direct guidance.
• Refined negotiation skills.
• Excellent communication skills, both verbal and written.
• Membership in civic and professional organizations required upon onboarding.
• Must have experience working within a highly collaborative team environment.
• Criminal and financial background investigation is required pursuant to FINRA Rule 3010(e) and successor regulations.

Customer Accountabilities

• Understands and supports the Bank's Customer Service Strategy.
• Considers the impact of decisions on the well-being of TD, its Customers, and stakeholders.
• Provides the highest level of Customer service when dealing with internal partners, vendors, or customers—WOW at every opportunity.
• Models quality service delivery at every interaction.
• Leads and contributes to the ongoing improvement of the partner/Customer experience.

Pay

$115,440 - $173,160 USD

Schedule

40 hours per week

Benefits

TD offers a Total Rewards package that includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as:

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

TD is committed to providing support through regular development conversations, training programs, and a competitive benefits plan to help colleagues thrive both at work and at home.