Private Client Banker

About the Role

Be a problem solver, trusted advisor, and partner to the people and businesses in KeyBank communities. The Private Client Banker (PCB) focuses on the entire client relationship with a plan-based approach to financial advice, delivering and referring appropriate financial solutions to KeyBank's client base with up to $2M in investable assets. The PCB helps new and existing clients achieve confidence in their financial wellness by assessing their financial needs, gathering and documenting client data, and offering tailored products and services.

At KeyBank, we believe it's our opportunity and privilege to help clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Responsibilities

• Embody a strong client experience culture, being present with every client and teammate.
• Listen for financial wellness opportunities during client conversations and provide customized recommendations.
• Deliver client solutions through referral of investment and insurance products.
• Consistently attain individual activity, behavior, and outcome goals.
• Build a client referral pipeline via internal and external centers of influence.
• Employ a disciplined approach to prospecting and document calling efforts.
• Maintain in-depth knowledge of private client products, services, and competitive offerings.
• Open personal and business accounts (e.g., consumer checking, small business accounts, deposit products, home equity, unsecured lending, certificates of deposit).
• Develop strong partnerships with branch teammates and line-of-business partners to deepen client relationships.
• Ensure compliance with operational, risk, security, and audit procedures, including documentation of client interactions.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate morning huddles and end-of-day debriefs.
• Work on Saturdays as directed by management.
• Perform other duties as assigned.

Requirements

• High School Diploma, GED, or equivalent experience (required); Bachelor's Degree (preferred).
• Experience developing customer relationships, achieving sales goals, and building referral sources in insurance and investment products (required).
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking (required).
• Comfortable interacting with small business clients, overcoming objections, and asking fact-finding questions (preferred).
• Strong interpersonal skills and ability to build rapport quickly (required).
• Demonstrated experience influencing business partners and leveraging centers of influence (required).
• Working knowledge of PCs (MS Windows and Office Products) and digital technology (mobile, apps, web-based browsing) (required).
• Ability to educate clients on digital platforms and capabilities within Key (required).

Licenses and Certifications

• FINRA License S6 (required).
• FINRA License S63 (required).
• FINRA Security Industry Essentials (SIE) (required).
• Life and Health Insurance Licenses upon hire (required).

Skills

• Knowledgeable about clients' accounts and business with the bank; uses sound judgment with clients and transactions.
• Demonstrated ability to attain sales and referral goals through quality conversations and recommendations.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Expertise in providing financial advice, including investment strategies, retirement planning, and tax optimization.
• Ability to assess clients' financial situations and offer tailored advice to achieve financial goals.
• Skill in building and nurturing long-term client relationships.
• Experience evaluating financial wellness and helping clients manage day-to-day finances, save for the future, and mitigate risks.
• Proactive in identifying and developing new client relationships through prospecting and networking.
• Ability to maintain strong relationships with high-net-worth clients and provide personalized service.
• Staying updated with market trends and analyzing conditions to provide informed financial advice.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• Prolonged standing (5-8 hours per day).
• Frequent use of hands to manipulate/grasp objects.
• Ability to communicate face-to-face and on the phone with clients.
• Occasional bending and lifting from floor height.
• Frequent forward reach.
• Frequent lifting of 1–10 lbs.; occasional lifting of up to 30 lbs.

Driving Requirements

Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Pay

This position is eligible to earn a base hourly rate in the range of $25.00 - $38.46 per hour. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation also includes incentive compensation such as production, commission, and/or discretionary incentives.

Benefits

Please click here for a list of benefits for which this position is eligible.