Private Client Advisor - The Shops at Crystals, Las Vegas

Fendi Private Client Advisors drive the boutique’s performance by personally achieving sales targets and cultivating a high-net-worth client base.

Responsibilities

• Increase store performance and develop a new high-end client base by driving personal sales targets and achieving high-end penetration goals across all product categories while ensuring an elevated client experience at every interaction.
• Meet critical metric targets reviewed quarterly and annually, producing a minimum $3+ million personal client book.
• Build a balanced network and client book consisting of high-net-worth clients.
• Collaborate with Store leaders and Client Relations & Development teams on high-end client retention and development strategies; identify and recruit new high-potential prospects.
• Increase personal and team knowledge of high-end product categories, Fendi history, competitors, and new product launches.
• Proactively seek opportunities outside the business and alternative sectors to grow the store’s network of high-end clients and identify best practices from the luxury industry.
• Mentor store teams in growing their book of high-end clients and support colleagues in elevating the client experience.
• Collaborate with the Store team to create occasions and host events that bring top clients to the boutiques, driving potential sales and increasing brand loyalty.
• Exercise independent judgment and discretion in crafting strategies to build and maintain a book of Very Important Clients (VICs); identify their preferences, follow up on inquiries, and communicate regularly to maintain and grow relationships.
• Develop top VICs and provide private client services through in-person and virtual appointment-based selling, wardrobing, and experiences to continuously exceed expectations.
• Act as a Fendi host during store events, delivering outstanding client experiences for individual clients and occasionally for other stores.
• Stay ahead of the latest fashion trends, new products, and external events to engage in meaningful conversations with clients.
• Follow all company policies and procedures; partner with Leadership on client situations requiring exceptions.
• Support the business’s objectives and events; assist colleagues as needed.
• Develop excellent knowledge of the local city, including top restaurants, cultural events, and occasions to advise clients on experiences.

Core Proficiencies

• Dedication to results
• Client-centric mindset
• Savvy interpersonal skills
• Problem-solving abilities
• Ability to flex in setting priorities
• Attention to detail
• Innovative and creative approach

Requirements

• Minimum 5 years’ experience, luxury retail preferred.
• Proven track record in developing authentic and positive relationships with clients and anticipating their future desires and needs.
• Confirmed sales track record of minimum $3-million in sales with strong penetration of high-end product.
• Ability to use POS system and its inventory management functions.
• Ready-to-Wear (RTW) experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Minimum High School Diploma.
• Organizational and strong digital literacy required.
• Flexible availability, including nights, weekends, and holidays.

Benefits

• Medical insurance
• Bonus structure
• Paid time off
• Holiday pay
• 401k with automatic employee contribution