Private Banking Client Service Associate I/II

About the role

The Private Banking Client Service Associate/Lending Assistant supports job activities of assigned Relationship Managers (RMs) within Private Banking. Assist with the administration of client relationships, as directed by the RM. Provide clerical and/or analytical support, removing administrative/clerical functions from RMs to allow them substantial calling time for customer retention and prospect development.

Responsibilities

• Solve problems in a timely and accurate manner, handling urgent and confidential matters in a mature, professional manner to ensure continued goodwill.
• Provide RMs with prompt, timely and accurate information as needed to support client relationships and the overall goals of the department and bank.
• Maintain orderly, thorough, and accurate information files on current and potential customers.
• Organize and prioritize daily workflow in order of importance.
• Work within generally established guidelines known as “Best Practices” which defines the most efficient way to conduct specific processes.
• May prepare requests for new and renewal note and documentation packages as directed by officers, following through to closing until file is complete.
• May assist with or perform rudimentary financial analysis as directed by officer or senior support personnel.
• Work with accounting and other administrative computer systems for research, report generation and check generation.
• May prepare inventory and/or disposition schedules of trust and estate property; reviews daily transaction sheets and makes adjustments when necessary.
• May be responsible for quarterly construction loan reports, loan fee reports, commercial loan/residential real estate loan documents, appraisal ordering, timely collection of fees, and tracking past due property taxes.
• Prepare applicable portions of Credit Authorizations on current clients for lending relationships.
• Provide transcription of comments, letters, memos, waivers and Credit Authorizations.

Qualifications

• Strong knowledge of business unit’s functional areas, such as documentation and processing requirements within Trust administration, corporate lending, commercial/residential real estate lending, and private banking.
• Specific knowledge of various documentation (Deeds of Trust, Mortgages, Notes, Guarantees, etc) may also be required.
• Accurate keyboarding skills and extensive knowledge of business software programs, including word processing (Microsoft Word), spreadsheet (MS Excel) and database (Access) applications.
• Strong knowledge of information systems for assisting clients’ inquiries for balance, payment, and miscellaneous account information.
• Ability to prioritize work projects.
• Strong interpersonal skills to work collaboratively with diverse groups of people and in a team environment.
• Good knowledge of bank products and services.

Skills

• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of banking products and services.

Benefits

Washington Trust Bank offers a comprehensive benefits package that includes Health, Financial, Retirement and Work/Life Benefits. The compensation range for Private Banking Client Service Associate I is $20.67 to $31.03 per hour, and for Private Banking Client Service Associate II is $22.50 to $33.76 per hour. The actual compensation may vary based on various factors including but not limited to location, experience, and performance. This position is eligible to participate in an applicable annual bonus plan.