Privacy Analyst I

About the role

We are seeking a Privacy Analyst I to join our team. This is a hybrid opportunity based out of our St. Petersburg, FL office. The Privacy Analyst I is responsible for accelerating our customers’ path to a successful patient privacy program. The activities of the program are designed to prepare their organization for a robust monitoring program using the Imprivata patient privacy intelligence (PPI) solution. We aim to change the lives of our customers by building trust in applications containing confidential information through industry-leading technology. We also provide expertise, best practices, and a passionate commitment to privacy in order to protect their confidential information. Successful team members in this role will demonstrate genuine partnership with customers and other Imprivata team members.

Responsibilities

• Review and examine customer alerts to identify suspicious activity
• Document investigations for potential incidents found during research of alerts
• Grow and maintain positive relationships with Managed Privacy Services customers
• Act as the primary point of contact for services related to Managed Privacy Services and ensure the renewal of subscription Managed Services
• Develop expertise in industry trends, privacy regulations, and the Imprivata PPI solution
• Ensure our PPI application of the customer is current and able to meet contractual MPS obligations
• Contribute to the creation and maintenance of project and process related 'best practice' methodologies, training, and documentation
• Assist with maintaining a repository of related documentation pertaining to the customer’s Imprivata enterprise
• Establish and facilitate recurring customer meetings, and manage communication of status updates, health reports, and recommendations to customer contributors
• Assist responses to certain support requests and troubleshooting efforts on behalf of Managed Services customer accounts, whether unaided or in conjunction with Imprivata Customer Support representatives
• Other duties as assigned

Requirements

• Associates degree required in Public Health, Healthcare Administration, Information Systems, Business Analytics, or related discipline
• Bachelor’s degree preferred
• 1-2 years’ experience in a privacy analyst or similar role
• Excellent verbal and written skills, as well as leadership, organizational and time management, presentation, and autonomous problem-solving skills
• Sound attention to detail, willingness to learn with the ability to prioritize workload and meet deadlines
• Experience implementing or supporting applications in a healthcare context for clinical users
• Ability to work in complex customer environments and provide delivery that is reactive to internal and external customer expectations

Qualifications (Desired)

• Prior experience serving healthcare customers and familiarity with medical terminology and clinical workflow
• Knowledge of HIPAA, HITECH, GDPR regulations
• Experience with data analytics / data mining and project management skills
• Prior experience with Imprivata solutions or relevant healthcare information technology
• Experience with Microsoft Windows, Office365, Salesforce

Pay

This position offers a total compensation range of $55,000.00 to $65,240.00 (inclusive of base salary and variable compensation, such as bonuses and incentives).

Benefits

Imprivata offers a top-notch work environment, developmental opportunities, and a competitive total rewards package. More information about Imprivata’s benefit offerings can be found here.