Prisma Browser Deployment Specialist

About the role

As a Professional Services Consultant, you will be a pivotal technical expert, spearheading the successful deployment and initial configuration of our Prisma Browser (PB) solution for customers. This is a highly impactful, hands-on role where you will directly translate customer security requirements into a fully operational and optimized cloud-delivered browser security solution.

Responsibilities

• Proactively Drive Technical Deployment: Execute the complete technical lifecycle of PB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations.
• Translate Strategy to Security Policy: Convert customer business and security designs into practical, effective PB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies.
• Drive Adoption: Guide customers through the secure and large-scale deployment of the PB extension/client to end-user devices using various enterprise deployment methods (e.g., GPO, MDM).
• Be a Proactive Technical Advisor: Serve as the go-to expert for PB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre-emptively identify, recommend, and resolve potential issues or areas for security posture improvement.
• Resolve Complex Escalations: Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution.
• Document and Transfer Knowledge: Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators.
• Advocate for the Customer: Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and development.
• Maintain expert-level understanding of Prisma Browser: Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency.

Qualifications

• 8+ years of experience required in a hands-on, technical, customer-facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales Engineer.
• Proven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocity.
• Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN).
• Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completion.
• Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis).
• Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholders.
• Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0.
• Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers.
• Knowledge of Prisma Access deployment, architecture, and traffic flows.