Printer Service Technician

Summary

We are seeking a field service technician specializing in printers and copiers to support and manage Managed Print Services at client facilities. Key responsibilities include diagnosing, repairing, and maintaining small and large format machines, executing installations and removals, and providing customer support.

Responsibilities

• Assemble and install large and small format machines
• Accurately diagnose, repair, and maintain small and large format hardware and software
• Record service calls and resolutions in the Fleet Manager system
• Assist with new customer installs and removals
• Participate in customer site visits and meetings
• Prepare and maintain operational reports
• Respond to emergency service requests
• Maintain customer hardware and software
• Update job knowledge through training and certification
• Build and foster relationships with customers and vendors
• Provide proactive information on service issues

Requirements

• High School diploma, preferably an Associate’s degree
• 3-5 years of related field and technical managed print services/facilities experience
• Experience installing, maintaining, removing, and placing large and small format machines
• Professional, business-level written and oral communication skills
• Proficient problem-solving and conflict resolution skills
• Proficient in Adobe and Microsoft Office tools

Qualifications

• Ability to lift, push, and/or pull up to 100 pounds

Skills

• Technical troubleshooting
• Customer service
• Project management
• Communication

Benefits

• Full health, dental, vision, and life insurance
• 401-K Plan with company matching
• Employee Stock Purchase Plan
• Management team support
• Culture of caring

Pay

Compensation details are confidential and not specified in this posting.

Schedule

The schedule is flexible and includes travel to customer locations.