Print Production Specialist
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and worldwide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings expertise, execution, and scale to transform customer touchpoints into meaningful moments of impact.
About the role
Coordinate production of printed materials or print-related services for the company's clients. Maintain positive client relations through active engagement at all stages of the manufacturing process, from initial contact through the final disposition of the product.
Responsibilities
- Assess, plan, and coordinate major aspects of projects/production independently and in conjunction with production leadership.
- Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
- Build and maintain client relationships.
- Consult with clients and production to execute plans.
- Establish priorities to meet business demands, often managing high-profile, larger-volume, and/or complex accounts.
- Mentor junior-level staff by providing quality reviews, sharing knowledge, and demonstrating expertise.
- Ensure job instructions are entered and verified in manufacturing systems and queued into the production schedule.
- Provide pre-sales support, discussing manufacturing capabilities and requirements needed to produce successful jobs.
- Assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
- Work with sales and clients on Kitting, Warehousing, and Distribution needs as required.
- Maintain a complete understanding of work performed to assemble appropriate paperwork for timely billing.
- Determine supplies and paper needed for jobs, including sourcing components from vendors.
- Assist sales in the RFP process.
- Handle composition and/or copy prep of client products.
- Perform other related duties and participate in special projects as assigned.
Requirements
- May possess additional education certification at this level.
- Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
- Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out job duties.
- May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
- Working knowledge of systems such as MS Office, MAC, Google Suite, or other job-specific programs.
- Excellent oral and written communication skills to collaborate effectively across departments.
- Strong organizational skills with the ability to manage deadlines, prioritize workload, and adjust to meet business needs.
- Ability to work weekends and holidays as needed.
- HS diploma or GED with 5+ years of relevant client service, administrative, or operational support in manufacturing operations or an office environment directly related to the duties of the job.
Pay
RRD's current salary range for this role is $48,500 to $70,900 per year. The salary range may be adjusted based on the geographic location of the hired employee and may change in the future. Compensation decisions may vary based on education, skills, experience, proficiency, performance, shift, and location.
Benefits
- Medical, dental, and vision coverage.
- Paid time off.
- Disability insurance.
- 401(k) with company match.
- Life insurance and other voluntary supplemental insurance coverages.
- Parental leave.
- Adoption assistance.
- Tuition assistance.
- Employer/partner discounts.