Print Production Operator - Blue Bell, PA

Primary Responsibilities

• Deliver contracted customer services (print production of print work, check printing, mail insertions)
• Point of contact to receive, review, and print customer jobs.
• Maintain Xerox required reporting logs and information for billing.
• Operate production equipment, mail inserters and operate standard finishing equipment (e.g., paper cutters, inserters, laminating, spiral binders, hole punch unit).
• Perform quality inspection before, during, and after the output of each production run, troubleshooting issues as needed, according to contracted SLA standards.
• Solve problems to complete production, delivery, and output requirements.
• Estimate, schedule, and track incoming production jobs, keeping up-to-date records of all materials used and ensuring minimum stock and supply levels are maintained.
• Maintain production equipment when necessary, ensuring that all equipment is used correctly.

Skills and Requirements

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Demonstrate business maturity and professionalism while working directly with customers daily.
• Able to work with minimal oversight, maintaining a high attention to detail and organization.
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Eager to learn technologies surrounding print production and finishing equipment.
• Demonstrate superior time management skills and reliability.
• Able to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, reach.
• Willingness to cross train in other areas of business.

Education and Experience

• Minimum: High School Diploma or equivalent.
• Training provided on print and device duties (prior experience is beneficial but not required).
• Experience in a customer service environment (minimum 1 year).
• Experience with taking ownership of work, ensuring quality standards and that all contractual obligations are met.