Print Production Associate (Large Format)

Job Duties And Responsibilities

• Fulfills high-end equipment operations such as press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, and mailroom duties.
• Follows Ricoh Service Excellence performance requirements.
• Responsible for copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.
• Achieves customer satisfaction by preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Maintains quality/error free work by working at a quick & steady pace.
• Meets Time Productive statistics by meeting established standards.
• Maintains all required reporting tools.
• Demonstrates the ability to calibrate equipment and transfer files electronically.
• Produces "error-free/perfect work" by demonstrating operational knowledge of duplication equipment.
• Maximizes print performance by performing multiple functions on print equipment simultaneously.
• Troubleshoots all hardware and software issues with equipment.
• Maintains optimal machine performance by correcting simple machine problems and using machine codes to report equipment failures.
• Presents a professional appearance and maintains a clean, organized working area.
• Maintains and orders inventories of equipment parts according to company guidelines.
• Maintains company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Organizes jobs by validating job names and numbers, reading instructions, and organizing supplies.
• Performs servicing and repair service procedures including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
• Completes technical training on new equipment as assigned.
• Performs other duties as assigned.

Typically Required Qualifications (Education, Experience and Certifications)

• Requires high school diploma or equivalent.
• Requires minimum of 3 years of related experience; 5 years is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills.
• Good organizational skills and ability to prioritize.
• Ability to use, calibrate, and troubleshoot office and complex technical equipment.

Mental And Physical Demands

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified.
• Interpret, comprehend, and apply complex material, data, and instruction.
• Prepare, provide, and convey diversified information.
• Some physical effort required.
• Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).
• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.