Print IT Help Desk

About the role

The GFI office equipment Help Desk is part of the Field IT team and serves as an additional resource for MFP and MPS customers. Team members act as first responders in the IT service call process, filtering and providing quick support for tasks that do not require onsite assistance.

Responsibilities

• Install print drivers (PC or Mac)
• Repair printing issues that are non-hardware related
• Answer general inquiries regarding client’s equipment
• Train end users on proper machine function

Requirements

• Basic understanding of networking and PCs
• Preferred: A+ or Network certifications

Skills

• Extremely accurate and detail-oriented
• Excellent written and oral communication skills
• Customer service mindset
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Ability to meet deadlines