Print and Workflow Support

GENERAL STATEMENT OF RESPONSIBILITY

Process incoming client orders and print consent forms. Support order workflow to meet the department’s SLAs and KPI’s.

ESSENTIAL FUNCTIONS

• Level 1:
  • Release sales orders and backorders within CRL’s Order Management tool.
  • Print and sort consents according to the tact time of the work floor.
  • Sort all printed material and be able to match to the corresponding sales orders.
  • Execute the Consent Capture process.
  • Arrange orders to meet the required turnaround time in accordance to the Service Level Agreements (SLA) and department specific Key Performance Indicators (KPI).
  • Distribute all sales orders to meet the workflow of the fulfillment lines set up in the pick areas.
  • Interact with Employers customer service and Employers sales to solve problems and ensure all consents are printed correctly.
  • Maintain the write-off log.
  • Participate in the consent inventory cycle counts.
  • Serve as a trainer within your work area.
  • Perform Fulfillment Associate duties.
  • Keep the work area neat and clean.
  • Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.
  • Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
• Other duties as assigned.

JOB QUALIFICATIONS

• Education: High School Diploma or equivalent
• Experience: 1 year experience in a warehouse, inventory or order entry environment, or equivalent.
• Skills & Abilities:
  • Detail oriented and extremely accurate
  • Good communication skills
  • Problem solving
  • Ability to organize work
  • Use time efficiently
  • Able to follow directions
  • Work accurately
  • Ability to make decisions
  • Cooperative approach to teamwork
  • Must work well under pressure.
  • Able to enter information on a touch screen and operate a mouse.
  • Able to be at work and on time
  • Able and judgment to interact and communicate appropriately with other employees, clients and management

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.
• Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions.
• This position requires the necessary physical attributes for office work such as:
• Standing and walking for extended lengths of time
• Close vision requirements due to computer work
• Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone
• Reaching, including above the shoulder
• Twisting
• Bending or stooping
• Squatting or crouching
• Kneeling
• Climbing to heights of 15 feet
• Lifting up to 50 pounds

EQUIPMENT

• Computer terminal
• Printers, 10 key calculator, shipping terminals, box knife, handling equipment, storage racks, dock doors, dumpsters, ladder, dolly, pallet jack, trash compactor, forklift (if applicable).

OTHER

• Overtime necessary according to workload; some weekend work required; exposure to heat, dust, and noise. Trash compactor, and Forklift operator (if applicable) requires a minimum age of 18 years.
• The employer shall, in its discretion, modify or adjust this position to meet the company’s changing needs.
• This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.
• Level advancement is achieved after completion of training and competency.
• • denotes essential job function
• An Equal Opportunity Employer

PAY RANGE

$16.00 - $29.00

BENEFITS FOR FULL TIME EMPLOYEES

• Medical, Dental, Vision
• Life/AD&D
• Supplemental Life/AD&D
• Section 125 FSA Plan
• 401(k)
• Short and Long-Term Disability
• Paid Time Off
• Holidays
• Tuition Reimbursement